The Flats Exchange on Erwin Apartments

nice forest views outside during spring and summer but poor amenities and sound isolation. there are a few types of gym equipments only. the structure of the building is so thin... and I can hear my neighbours and upstairs so clearly. Unfortunately, I do not have a considerate neighbour.

If I could give zero stars, I would. This apartment complex is a nightmare. The leasing team is unprofessional and rude. They promised to extend my contract but had already rented out my unit. Do not trust them!

The building has a German roach infestation. Roaches are inevitable, and management has failed to address the issue. They skip crucial areas like the AC room during spraying, leaving residents no choice but to stay home to ensure it's done.

The leasing team creates more problems. They... falsely charged me for having a pet, then removed the fee without an apology. Trash collection, promised five times a week, is inconsistent, and complaints are dismissed. The overflowing trash attracts more roaches, yet the office does nothing.

Maintenance is a joke. Instead of fixing the broken waterfall, they shut it down. Gym monitors have been broken for two years, the meditation room tablet was removed, the coffee machine rarely works, and the printer is always out of paper. Shared facilities are inadequate for three buildings.

The parking gates are always open, making the lot unsafe. Management warns us about break-ins but won’t secure the area. Spaces are often taken by non-residents during the day.

Appliances are unreliable. It took over a week to replace my leaking fridge, and the oven takes three times longer to heat up, increasing electricity costs.

Sound isolation is non-existent—you hear footsteps upstairs and even your neighbor’s phone vibrating.

For your safety and peace of mind, avoid this place. Lee mas

I am a young adult who is staying in the Durham area briefly. So far, my stay at the flats has been pretty comfortable. I stay in a 2 bedroom apartment with 3 people in total. There is enough room for all of us to spread out as needed. Also, the amenities that are offered to the residents are an added plus to living here. My only qualm is that it could be a bit more up kept, but I am also a clean freak. Take what I say with a grain of salt.

I absolutely love living here. The apartment complex is great, it is a walking distance from work, flat is nice, quiet and safe. Maintennce is done regularly and fast. And the managers (Amber, Ashley and Natalie) are super helpful and hard working.

It is near to duke health and has a good salon for coffee and studying, the maintenance is great and do everything well and quick, the apartment is always clean and well to live