31/5/24
Rats and roaches
Been here three years. First two were ok. But this last one has been hell. Maintenance had to come to fix a drain and left the wall wide open. A wolf rat as big as my foot can't through the wall and it's now living under the dishwasher. Roaches came in too.
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Administrador de la propiedad en Four Seasons Town Homes respondió a esta revisión
Dear Valued Resident,
Thank you for sharing your concerns with us. We sincerely apologize for the issues you've experienced over the past year. Your comfort and satisfaction are very important to us, and it's clear that we fell short of your... expectations.
We are deeply sorry to hear about the incomplete maintenance work and the pest problems that have arisen as a result. This is not the standard of service we aim to provide, and we take your feedback very seriously.
To address this immediately, we would like to scheduled a comprehensive inspection of your unit to ensure that all necessary repairs are completed properly. We will also arrange for pest control services to eliminate any unwanted guests and prevent future occurrences.
Please contact our office at your earliest convenience so we can coordinate a suitable time for these appointments. We are committed to making this right and improving your living experience.
Thank you for your patience and understanding.