Broadstone Village Apartamentos

To start out, when it came to actually signing up for this place, it was a pure nightmare. I understand that apartment complexes have paperwork but there was such a hassle. The fees also didn't help. We thought we were getting such a wonderful deal with this place, being that the first month rent was free, but it didn't even matter because all that money we would have saved just went into the fees before moving in. Most apartments of course have a one-time pet fee, but this place required that... fee for BOTH pets, so it wasn't just $300 but $600 because we had two pets. Then, the supposed $25 pet fee that they advertise, isn't correct. Apparently, they handle your pet fee based on how heavy your pets are and how many you have. Our two pets make our fee $35. Then, they require you to fill out pet documentation that you have to pay for, per pet. I believe that documentation fee was ~$20 per pet.

The next issue, the buildings are old. There needs to be some serious renovations on the buildings. Although, the rent here maybe great compared to other places, you make up that difference in cost in the power bill. We live on the second floor and during the summer, you basically have to keep the A/C going and you will probably still see the temperature rise. The power bill has been insane and neither the power company, nor the complex wants to help. Even when talking to management, I was told they were going to send someone out to check everything, it's been a week with nothing happening until yesterday when we received a response to our email, regardless, no one has been sent out yet.

The next issue is the response of management. We unfortunately have very "Frustrating" neighbors above us. I've talked to the neighbors directly at first to be friendly and make sure not to cause any bad blood. After the third time of the neighbors not truly stopping the noise, I decided to talk to the front office. After my last complaint, I was asked had I called the police about it.

My final section I'll talk about miscellaneous stuff. One, since we have moved in, the gates have not worked. Second, it seems like faces in the office change a bit. We have been here approximately 4 months, and the front office manager has changed 2 or 3 times and even the Leasing person we worked with is gone. Third, the pool was closed until August. One positive thing I can say is I LOVE the Amazon Lockers that they have. but that one thing isn't enough to change my rating. Maintenance is average. Lee mas

I recently moved into a unit and I must say I am well pleased with the positive experience that I have encountered thus far. The management team are very friendly and helpful and has made this transition pleasant. I had an issue with my toilet I called the 24- hour emergency maintenance line I was notified right away the guy came out announced his position and immediately accessed and fixed the problem and cleaned up afterwards. I am grateful to be a part of a community with extraordinary staff.

I have only lived here for a bit over 6 months and so far way too many problems. First, half my apartment was out of light for a month. Regardless of telling management they still took a full month to get someone to finally fix it. Affecting my regular lifestyle, couldn’t cook at nights, my kids were online schooling and also were affected by it. Regardless management did nothing to give back for that problem. Now the pool has been getting remodeled and we were told it would take a month. Then... two more weeks. Now they are adding another 2 week causing it to push the project for 2 months. Paying an apartment here and not even getting the pool amenities is not worth it. Management only say they will get back to you but only to say they are working on it. Show progress instead !! Lee mas

They remember the little things here. My birthday was last month and I received a hand written birthday card at my door. I live alone and it made my day! Every time I go into the office they know me by name and there are a lot of people who live here. If I need help with rent the leasing agent (not sure of her name, she just had a baby)always makes the process easy to understand. I haven’t had many maintence issues to speak of but I always see the men around the property picking up trash which... is appreciated. Only downside is the gate NEVER works. Lee mas

We came and toured a couple weeks ago with Jane. We wanted to look everywhere before we made a decision where to go. Out of all the places we looked in the area, Broadstone shined through. We were followed up on within 24 hours and we got another call a week later to make sure we didn't have any other questions about the apartment. It kept this apartment on the forefront of our minds and we truly appreciated our questions being welcomed. We have decided to lease with Broadstone and we are... excited for our move in! Lee mas