Coulee Ridge Apartamentos

I’ll start of with the good stuff. The apartment itself is fairly nice. The wood floor is nice. There’s not much storage space. One bedroom closet and a laundry room and pantry but no other closets and minimal shelving. Underground garage is nice. This may be due to the fact that there’s little carpet so sound travels better but I can hear nearly EVERYTHING the upstairs neighbors are doing. I can hear coughing, running around, TV, etc. They may be exceptionally loud people, I don’t know, but if... you value quietude you’ll hate it here. You can constantly hear dogs barking as well. On the topic of dogs, there is regularly dog poop littered in front of the building. It looked horrible in the winter with the snow but in the summer you can’t tell as much. Also, people’s dogs regularly run around off leash. Sometimes management sends texts to the residents regarding that but that doesn’t necessarily stop it. I’ve been jumped on several times. The texts clearly aren’t enough for people to obey the rules. Too bad they didn’t have cameras installed in the hallways or something in case of an incident. Oh, and speaking of cameras, not too long ago a message was sent out that someone was throwing meat (why??) behind one of the buildings so management threatened to install cameras if it didn’t stop. Why not just install the cameras in the first place? Would keep the place more safe and more clean. Oh, and speaking of safety, when I first moved into this place (over a year ago) people’s things were being stolen out of the parking garage. That’s not all though, last November I had hundreds of dollars worth of packages stolen from the entryway where the mail is placed. There’s nothing management could do about that I suppose. People will let whoever in the building quite frequently so yeah, don’t consider your belongings all that safe. Now let’s talk about management. They are incredibly difficult to contact at times and don’t always return phone calls. When I first moved in the was a big hole in the bedroom door. Brittany told us a new door was being ordered and they’d contact us soon to replace it. Guess what? Over a year later, no new door. Same big, ugly hole in the bedroom door. Also, if you are trying to move and your new place requires rental history verification to approve you, Coulee Ridge will not provide that. Move here at your own risk. Lee mas

They took roughly half our deposit for cleaning fees, which isn't the worst since we were expecting to not get much back given the other reviews. As for my full-opinion of Coulee Ridge: It's okay. Our upstairs neighbors caused nothing but trouble for us during our entire stay. They bought a drum kit, refused to not play during late hours, and when they came to our apartment, they screamed at me and my Fiance saying that if the noise is too much, we shouldn't have gotten a cat (the cat would get... nervous from the noise). When we spoke with management regarding this, they came to the conclusion that it was fine and that they "had to believe" the upstairs neighbors because they had been living there longer. As for the staff: I had some of the worst customer service experiences I have ever had when dealing with Brittany at Coulee Ridge. Any time we called to request maintenance or with a question, we would have to deal with a lot of attitude and sometimes we would have to call/email multiple times over a course of several days to get a response. There was a crack in the cooling coil of our AC unit, leaking Freon into the air making it so there was a weird smell anytime it turned on and when we reported it and requested it to be fixed, we had to send multiple emails because Brittany specifically told us: "Nobody else has complained about this." before even letting a maintenance tech look at it. The best thing honestly about Coulee Ridge is the maintenance man, he actually is kind and courteous to customers and doesn't just treat us like an "interruption" to their day.

The apartments themselves are pretty nice and we rarely heard our side neighbors, it was just our upstairs neighbors that we constantly heard. Also, the underground garage was broken into multiple times during our stay and we were informed that they did not have any camera footage for it even though there are cameras at every single entrance in the building. When this occurred, there was a property wide text sent out telling people "Please do not store valuable items in the underground garage" which kind of defeats the purpose of having an underground garage. I think the month we left they started installing cameras down there so maybe this will not be a future issue.

When we moved out, we specifically left an unused air conditioning filter in our laundry room that was given to us by the maintenance man but we were still charged for a new filter. Lee mas

I have lived here a short period of time but it has been a great experience. The location in North East Bismarck is greatly located and can get about any where in town in roughly 10 minutes. The apartment complex is kept clean, snow is removed timely and the underground parking is wonderful. Management is great about pushing out updates and keeping tenants safe and needs met. I am glad I decided to go with these apartments over others in the surrounding area, it has made the move and transition... much less stressful. Lee mas

I just moved in and so far, it's been nice. The property looks nice and the underground garage has an elevator which made moving in easier. The neighbors are quiet and everyone is polite and keeps to themselves. As far as the apartment goes, it's what you'd expect for what you pay. Can't complain.

We have been here for about 2 years and we love this apartment they are thoughtfully lates out and maintenance and management are very helpful when we have had to reach out to them and they have a dog park for those who have dogs!