Briarwood by Broadmoor Apartamentos

I have lived in different apartments for the last few years but never a Broadmoor apartment until this one. I lived in a studio here and it was alright. Everything worked in the apartment which is all I really needed. The studio I lived in was in need of an update for sure. Nothing was in great shape really but like I said it worked. The big huge sliding door made it hard to keep the apartment warm in the winter and cold in the summer for such a small space. OPPD bills were rather high. I read... someone else’s review about maintenance doing band-aid fixes and I’d agree with that. Stuff they “fixed” just created a different problem. Like they fixed my jammed sliding door but then it wouldn’t lock after that. Unlike some other reviews I’d have to say I LOVED the office staff. I’ve come to them unhappy before and they always heard me out and made me feel valued as a resident. They have a job too so and procedures they have to follow which might not make everyone happy but I think they do their best. They send out updates via text to residents as needed, planned grab-and-go meals for us during COVID, and always emailed me back within minutes of me emailing them with a question. They are really on top of things unlike some other apartments I’ve lived in. I was lucky and had a quiet apartment, I never heard my neighbors except for the occasional loud sneeze from the girl below me. I did hear a lot of jerks outside blasting loud music late at night in their cars, honking at 8am for 10 minutes to get someone to come out of their apartment, and some dude screaming at his girlfriend. I always felt safe in my apartment since I was behind two locked doors but I’m not sure that the area is that safe. Overall I would recommend these apartments. They aren’t perfect but the office staff made my stay pleasant and comfortable. Everything was in working order in my apartment & I made it feel like home with decorating. Lee mas

I like the apartment itself and its reasonable for the price. But the customer service is really bad in the leasing office. The manager Anne is very rude. Justifies instead of apologizing even if its their fault-does not have the right attitude for that role. Laura is the other person and she is pleasant to work with so i would recommend working with her. A very frustrating thing for me with them is they always want to do band-aid fixes when you call with a problem. So something has to break 3... or 4 times before they will replace it with a new part. It is extremely frustrating. I have even offered to buy the part for them to replace it.i just want it fixed. Like someone else said in their review, the security people who drive through at night is just a joke. i always see that person driving through looking down on their phone or parked in the back of the apartment and on their phone. They say no pets but people have pets, i see them walking their dogs every night and same thing with smoking. They simple don't check and followup. I think this place is good for short term. Lee mas

I like the apartment itself and its reasonable for the price. But the customer service is really bad in the leasing office. The manager Anna is very rude. Justifies instead of apologizing even if its their fault-does not have the right attitude for that role. Laura is the other person and she is pleasant to work with so i would recommend working with her. A very frustrating thing for me with them is they always want to do band-aid fixes when you call with a problem. So something has to break 3... or 4 times before they will replace it with a new part. It is extremely frustrating. I have even offered to buy the part for them to replace it.i just want it fixed. Like someone else said in their review, the security people who drive through at night is just a joke. i always see that person driving through looking down on their phone or parked in the back of the apartment and on their phone. They say no pets but people have pets, i see them walking their dogs every night and same thing with smoking. They simple don't check and followup. I think this place is good for short term. Lee mas

You may have a good experience here provided there are no issues that come up. However, that will quickly change should you need maintenance or have a horrendous neighbor.

Issues will go unattended for months on end. The apartment management are uncaring and the fake smiles don't cover it up. Your neighbors will play music very loud, so that you can't hear your TV or music even if you have headphones on.

Their security company, Allied Universal, isn't really much of a security company. They... don't often address issues and just fill out reports in their car without going into buildings to check on matters. They do this because they don't have keys to anything and need to be let in.

Make Briarwood, and Broadmoor, a last option. Lee mas

I lived there about a year ago with a roommate and the staff and property was excellent. They are great at communicating in a timely matter and addressing issues promptly not that there were really any. I loved it so much I am probably going back for a one bedroom right before Summer when I move again.