Citadel Apartments

We had Squirrels in our attic the whole time we lived there and management didnt take care of it and told us theres nothing they can do its nature. Management is terrible. Theres constant turnover and zero communication. When there was a serious crime there a few months ago management didnt address it or tell anyone if things were safe. There is little parking lot light and several cars have been broken into and stolen. They said they would make sure security came through more but they only come... one time a night. We were locked out our first night living there because management didnt notify Maintenace and they wanted to charge us the late night lock out fee. No matter how bad the issue is they will always blame staffing issues. Staff goes home early alot and you rarely get return calls. Lee mas

I have been living at Citadel for 5 years, so I have a pretty good grasp on what this place *is* and what this place *is not*.

So, what's great about Citadel? For starters, it's a great place to save money on rent - I don't think you can find a better value apartment complex in the metro in terms of location, amenities, and relative size & decency of your living space. That said, because of the lower rent sticker, it's also a very diverse community with residents from all walks of life -... college students, single parents, first-generation Americans, the list goes on and on. The greenery around the complex is also beautiful early spring & fall, and the contractors do a great job keeping the grass mowed, flowers planted, and trees trimmed. HyVee's down the street, a convenience store is within walking distance, and the bus line goes right down Q Street.

What's not that great? Citadel's older (built late 60s/early 70s), and it shows it's head in very small ways (the building styling, cabinets/bathtubs/vents that have been painted over every time a tenant moved out, bad smell in the common areas, etc). The property also sits in a bowl-like valley, so when it snows it's very difficult to safely drive out of the property entrance onto Q Street. Every year, the roads patched to "fix" the minefield of potholes around the complex (I've seen blowouts, destroyed rims, and whole tires get swallowed). You'll share 4 washers & dryers with 30-40 other apartments if you live in one of the larger buildings (no in-unit laundry). The walls are very thin - you can practically hear your neighbors talking to each other if the AC isn't running. Office staff is a revolving door - the staff you end up liking probably won't be there for long, and the ones you don't seem to work there forever (this is practically everywhere, though).

Overall, you get what you pay for. This place is great for those who are willing to sacrifice some amenities in return for lower monthly rent. I would certainly recommend living here if the price is a major factor in where you live next.

Lee mas

This place was like a hidden gem to my roommate and I. It seemed sturdy, quiet, and clean. Most of it stood true, and I truly enjoyed living here! The only issue is, we ended up paying $500+ dollars for a simple roommate switch. They getcha with the "oh it's only $100" but then the remaining roommate (and new one if applicable) will have to reapply, get reapproved, and redeposit..... even if they are currently already living in the apartment. What was supposed to be $100 to switch roommates... turned very expensive, and would have been a full month's of rent for the deposit ($810), but luckily our first deposit ($300) from when we initially moved in covered some of the second deposit???? (this is so bizarre to me, why are they making current residents redeposit????) I heard one of the employees explain the same to another resident who was looking to switch roommates, and all they explain it as is a $100 fee. I feel that is misleading, as it definitely is NOT only a $100 fee. Taylor, however, was amazing and really helpful. Lee mas

I been living here at Citadel Apts. for 3years going on 4. i recommended to everyone that looking for great,friendly, And outgoing Neighorhood. this you're Place . The office Staff have'nt been nothing but nice and helpful when ever we need something.Chris, Brooke,Amanda And the rest of the staff been great. thank you for all the hard work you guys do to keep this Neighorhood safe like it always been . And for the Complainers go kick Rocks..

I recently attempted moving to this location from out of state, and tried applying online. When I called, I was told I’d have to physically come in to apply and they weren’t willing to make any accommodations, on top of being quite rude over the phone. Shame the service was so poor as the location actually looks quite nice.