27/2/25
Gross mismanagement and skewed priorities
"Fanciest Slum Lord in Manchester" is the best way to describe this apartment complexes management style. They care about unnecessary paint jobs for the front office and fake greenery for the walls while the actual buildings have bursting pipes in the main hall above the front door and faulty appliances, (due to the drying fans) fire alarms that went off everyday, multiple times per day for weeks afterwards, poor ventilation in bathrooms causing mold and mildew. The water restoration fans in our... unit had to be on 24/7 for two weeks, and the office refused to compensate for the costs of the electric burden or even reply to multiple inquiries after we sent the documentation they asked for. When the seal was literally falling off of our refrigerator, it took them weeks (with our food spoiling) to replace the old one with a dented and scratched "new" one, when a plastic knob to operate our AC unit broke, we were told to just use pliers to turn it on. Our dishwasher stopped working about 10 days ago and they are claiming next week to repair/replace.
The maintenance guys are good guys but are not paid enough, so they are chronically shortstaffed and too busy to make repairs. Maybe if they paid decently they could attract more people, but they don't care about the residents, just their appearance.
We have been here 7 years and never once were even late on rent and this is how this company rewards good paying tenants. We will be moving out at the end of March and we will be speaking to local news and the BBB about these issues as they want an additional $4000.00 ON TOP OF March's rent when we move out. This company is a slum lord, albeit with a fancy front office, but a slum lord nonetheless.
Rent elsewhere. You'll thank me.
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Administrador de la propiedad en Halstead Countryside respondió a esta revisión
Thank you for sharing your feedback. I’m sorry to hear about your dissatisfaction with your experience, and I genuinely regret that we did not meet your expectations during your time with us. We always strive to provide the best living environment... possible, and it’s clear we may have missed the mark in several areas.
Please know that we take all maintenance issues seriously, and I regret that some of the repairs took longer than expected. Our goal is to ensure a comfortable living space for all our residents. If you would like to discuss these matters further please contact us at (603) 769-8328.
Thank you, Halstead Countryside