Empire Apartamentos

The apartments themselves are modern and well-maintained, and I felt comfortable and at home during my stay. The staff were friendly and professional and always available to answer any questions I had. The amenities were great, with a nice pool and hot tub, and plenty of outdoor seating areas to relax in the sun. Overall, I had a great stay and would highly recommend the Empire Apartments to anyone looking for a comfortable and convenient place to stay in Henderson. I have moved to New Mexico... since I have lived in Las Vegas but whomever is currently on the hunt to live at a great apartment complex in Henderson this is the place to move to! Lee mas

This apartment is a joke. We moved here 2 months ago. Serious problem with roaches, ants and mice. Staff is very helpful. Assigned parking is always taken. And did I mention unhelpful staff. Very unhappy

They shutdown pool because they don’t have anyone to clean pool area and they shutdown said for maintenance, also their Gates not working most the time with the remotes let them know they said waiting for vendor come to fix the problems but taking months, cover car parking areas damage by heavy wind that takes months have not fix, coffee machines same having issues again they said waiting for vendors come back to fix, always like to push the issues to the vendors.
They are overcharging rent they... need to provide luxury customer service fix the problems I need to hire more people for maintenance, pay for the vendor for expedited service. Lee mas

Everyone know when you ask questions before you rent or move in they all very good customer service, but after you move in you will not get the service that you expected, after I move in package got lost they sent back to sender, car glasses got break, when there’s issues that they don’t know how to take they said OWNER of property set all the protocols, ask me to call home office, I did called and left a voicemail, but no more returning calls weeks in months, that’s why I moved out this... apartment Lee mas

Look at how the ratings are calculated: "combines renter reviews and property features." This means residents that review the property are not as important as looks.

Amenities (some of them):

•Barista - not during the Covid-19 pandemic
•Bike rack or bike storage - no bike storage
•Business center with equipment - aka game room for kids
•Concierge services - no idea what this is or where it is
•Courtesy Patrol - an unarmed security guard listening to music occasionally roams around but does... not enforce
•DJ Booth - no
•Dog Park - if you enjoy the smell of urine and dry poop, it's a dog park. It's rarely cleaned and people don't pick up after their dogs - this isn't Empires fault, but it's their problem. A hand sanitizer was unavailable for months because people filled up their own bottles during Covid-19, it's now back but the batteries have been dead for 2 weeks. Poop bags are often unavailable for several days.
•Dry cleaning on site - no
•Dry sauna - closed
•Gated Community - sometimes the gates close!
•Media room/theater - unavailable after 6pm
•Monitoring cameras - useless
•Non-Smoking - unless its bad skunk weed
•On Site Recycling - no
•One car-direct-entry garage - no
•Outdoor Fitness Center - no
•Outdoor hot tub - closed
•Outdoor Theater - no
•Pet Wash - don't bother
•Separate party room - available before 6pm and costs to rent
•Steam room - closed
•Tesla Car Share - after a year, it finally happened! Good luck ever using it. It costs forty-five cents per minute and is rarely available. It's already been damaged and is not kept clean, although, management says it is. I keep getting promos from the company to use it but it's unavailable every day and from what I hear, by the same person...who uses it nefariously.
•USB Outlets - not in apartments!
•Vivint Smart Home Package - absolute garbage; hasn't worked properly since day one - Vivint asks you to have Management help and management asks you to have Vivint help. It's a glorified alarm (is not monitored), sometimes the camera works properly, and rarely does it control the lights and hardly ever the thermostat. You're paying for this.

Shady characters live here (pimps, drug dealers). Frequent police activity. Dogs that aren't approved. People don't respect it's an apartment community, treat it like their own.

Management will respond asking to discuss this - we have! They are here to sign leases and collect rent, nothing more. You wont find many happy residents. Lee mas