Union on Broadway Apartamentos

My roommate and I put in a maintenance request last night and got help the next day! Jeremy helped us with all of our issues and was very kind.

Frequent Fire Alarms: These often required disruptive, late-night evacuations.

Misleading Photos & Poor Maintenance: My unit had unfinished walls marketed as a "modern design," unlike the advertised all-white walls. The thin drywall was easily damaged, and I was charged $15 for minor scratches on the flimsy surfaces.

Lack of Cleanliness & Communication: My new unit wasn’t cleaned upon transfer, and emailed to the leasing office were ignored.

Delayed Deposit Refund: The deposit refund process... exceeded Oregon's 31-day limit, with delays and confusion from the staff, who shifted responsibility to a third party.

Final Billing Issues: I was assured I’d be reimbursed for unoccupied months, but Conservice, the third-party billing company, denied reimbursement. The leasing office provided incorrect information and was unaware of billing policies.

Aside from these issues, it wouldn't be a bad place to live. Lee mas

I just moved into a one-bedroom apartment and it’s been amazing so far! The apartment is HUGE! The leasing staff was also amazing and helped answer any questions I had! They really made this an easy process.

Some great people working here, the maintenance and cleaning people treat you like real people. They come in and have a conversation with you and listen to your concerns. However, the building management doesn’t care about their employees nor their residents. So many issues like parties that get out of hand could be avoided if they invested more money and time instead of wasting it on stuff no one cares about.

I advise you to do your research when it comes to finding an apartment in Eugene. Do not sign your lease until you are 100% sure you want to live here. You cannot break your lease. You MUST find someone to take over your lease if you change your mind. It’s not clearly stated on the ad, but the 2bd is not just for you. You will be assigned a roommate because this building is primarily off campus housing for U of O students. That comes with excessive noise and poor behavior. Tenants don’t clean up... after their dogs, there is loud music during the late hours, and disruptive shouting from the 12th floor. The worst part about this building is the parking. There are not enough spaces for all the tenants. If you don’t get a spot in the garage, the surrounding parking is in random paid parking lots around town. Those also fill up fast. There is also no guest parking for your visitors. I would not recommend this place to people with cars, non-students, or people who like to entertain. The staff are kind but not very helpful. The apartments look nice but not built to last. The units are fully furnished, so if you have furniture you’ll have to store their furniture off site and pay for it yourself. I appreciate the security features, but it’s a little inconvenient having to use a key fob for everything. You can only pick up your packages during business hours because it’s locked to tenants. Move in was a bit of a hot mess. If you decide to move here, bring some type of cart or wagon to wheel your things in.

Anyway, good luck! Lee mas