Union on Broadway Apartments

I had a maintenance guy come by named Jeremy to fix my washer dryer unit. He was so nice and friendly! He was willing to look at other things I hadn’t submitted a ticket for while he was here too. He was quick about his work and we had some cool conversations while he was here. It only took him about an hour to do the whole process too! Super friendly and awesome. At the end he even put back all my stuff where it was and swept and cleaned where he was and the new washer.

My roommate and I put in a maintenance request last night and got help the next day! Jeremy helped us with all of our issues and was very kind.

Frequent Fire Alarms: These often required disruptive, late-night evacuations.

Misleading Photos & Poor Maintenance: My unit had unfinished walls marketed as a "modern design," unlike the advertised all-white walls. The thin drywall was easily damaged, and I was charged $15 for minor scratches on the flimsy surfaces.

Lack of Cleanliness & Communication: My new unit wasn’t cleaned upon transfer, and emailed to the leasing office were ignored.

Delayed Deposit Refund: The deposit refund process... exceeded Oregon's 31-day limit, with delays and confusion from the staff, who shifted responsibility to a third party.

Final Billing Issues: I was assured I’d be reimbursed for unoccupied months, but Conservice, the third-party billing company, denied reimbursement. The leasing office provided incorrect information and was unaware of billing policies.

Aside from these issues, it wouldn't be a bad place to live. Read More

I just moved into a one-bedroom apartment and it’s been amazing so far! The apartment is HUGE! The leasing staff was also amazing and helped answer any questions I had! They really made this an easy process.

Some great people working here, the maintenance and cleaning people treat you like real people. They come in and have a conversation with you and listen to your concerns. However, the building management doesn’t care about their employees nor their residents. So many issues like parties that get out of hand could be avoided if they invested more money and time instead of wasting it on stuff no one cares about.