Axcess 15 Apartments

I applied and was approved to rent in November 2019. I paid the $45 application fee upon application and was charged a $100 security deposit fee upon approval. When I decided to live somewhere else and withdrew my application, without ever signing a lease or moving in, they refunded the $100 fee to my credit card. Within a couple weeks of the refund they contacted me by mail and phone attempting to have me pay that $100 fee again. They could give me no explanation for the refund or the recharge... so I refused to pay without further explanation. I discussed this issue multiple times with the billing and other offices and was told they didn't know why this had happened, they would find out and get back to me. They never got back to me. In February Axcess 15 sent this $100 fee to COLLECTIONS where if I refused to pay it would be reported to the credit bureau and effect my credit score. If Acess 15 had been able to give me an explanation as to why the refund/recharge had happened I would have paid but they never could, instead they decided they would mess up my credit for $100. They're an awful company with terrible customer service practices, and I can only imagine that extends to people who actually go live in their buildings. Lee mas

I lived here for just over 2 years, MG Properties bought the place and continued the tradition of great management. Matt at the front desk is professional and very attentive. Transportation is very close by and very convenient, the parking garage is great and well secured as well. Overall I recommend Axcess 15!

Just touring Axcess 15 was a horrible experience and the leasing agent (David?) was incredibly rude. Never had such a bad experience *trying* to rent an apartment. Based on that guy's attitude, I would give 0 stars if I could.

I was so happy when I moved in last year. Sadly, the office staff has changed and the new manager is a horrible person. She treated me like I was a nuisance and was condescending. Ugh. Oh, the place always smells like a frat house.

This place is horrible. Do yourself a favor and look at the options in the surrounding area and you will find that you can get a much much much much much much much nicer place for the same amount of money or cheaper. The staff is completely disorganized and will cause you a constant pain. The construction of the units are cheap. The apartment complex is overrun by the Phagan's students smoking and carrying on as someone else mentioned. I can also attest that it is a regular occurance to see... smashed windows on the cars on the street. I mean this list could go on forever. Don't take my word for it. Look at your options and you will understand immediately. Lee mas