Valley Forge Towers North Apartamentos

I’m SO glad I left!!! Their management does NOT care about your well being. The maintenance is RUDE! They don’t follow their own guidelines of wearing a mask during a pandemic, and the walls are paper thin! Don’t expect any quiet! It’s to be expected with apartment living, but the management does NOTHING when you bring it up to them... even if your neighbors do drugs and tap dance on the ceiling at midnight while your children are trying to sleep. THEY DON’T CARE!

I moved in three years ago and initially loved the responsiveness of the management team. There has been a lot of turnover in maintenance and concierge roles which makes it difficult to retrieve your packages when you work late. I also had issues with maintenance which involved replacing a window—my master window would frost on cold days and, upon evaluation, it was determined I needed the window replaced. The master is always very cold and the team suggested I close the vent to the guest... bedroom to increase heat to the master—it was also an expensive fix on my heating bill. They still have not replaced the window one year later. This property also requires 90 days’ notice if you will not be renewing your lease (or it is automatically renewed). I gave my notice in time and 2.5 months prior to vacating, management and maintenance were in my unit evaluating it for turnover without any notice (post or prior). I would not have known they entered my unit if my security cameras didn’t alert me to unscheduled motion. When I called the office they said they had emailed me the previous day, but I didn’t receive it (and checked my SPAM folder), I also confirmed my email on file and they had the correct address. I find these procedures unsettling and a violation of trust. In terms of the amenities, many of the clubhouse sections close at 8pm, so it’s challenging finding time to workout when you work until 6/7. The outdoor pool is quite nice and typically isn’t very busy—it does have a lifeguard and is very family friendly (I love their playlist!). Lee mas

They don’t have enough maintenance people on the building so unless there’s a leak you will have to wait few weeks for them to get to you and solve your problem .

If you complain about the smell of the trash room or it being dirty , dog poop everywhere ( make sure you look before step out the elevator on the bottom floor )and somebody smoking weed in your floor management will say they already know the problem and that you complain too much.

Hallways ALWAYS smell either people’s cooking or... if you have a neighbor that smoke cigarette or weed you will smell every time you have to walk on the hallway .
In the summer you can’t have your balcony doors open because people smokes and then your whole apartment starts to smell

They will say you can’t hear anything from your neighbors if you have your doors closed it’s a lie every time my next door neighbor turn on his tv I can hear it while sitting in my couch trying to watch my tv.

HVAC systems is old and very loud . It’s located inside the second bedroom closet and when it’s running is very loud .

They’re having a little problem with concierge since I been a little over a year they have changed more than 5 time .

Maintenance changed more than 3 times the people that worked here when we moved no long works here anymore and to be very honest I don’t know who are the new crew of maintenance .

Location wise is good . ???? But you can’t get more with your buck ! Lee mas

Nothing luxury about living here. With other communities being built in this area constantly, this building struggles to stay relevant. Key issues:

Management is rude. Complaining about an issue that never gets resolved is considered out of line. Until Suzan is removed from the property, the “if you don’t like it, you can move” mentality will stay.

Front office will lie about anything and everything. They will agree to anything and then later, change their mind and say “ I don’t remember... saying that”. Get EVERYTHING in writing.

Making payments is a pain. Looking at your account online shows deposits and charges you won’t understand. Not sure how addition and subtraction is this difficult.

Maintenance crew is a revolving door. Was good when we first got here, now it’s constantly changing. If I had to guess, they don’t want to pay for talent.

Sliding glass doors are extremely old and drafty. I asked on our tour initially if they would be a problem. Was assured they weren’t. Asked maintenance the next day and they laughed and said “oh yea, you should see when it’s windy your blinds will move with the door shut”. It’s great when is 20 degrees outside.

Dogs will go to the bathroom everywhere on the property including inside the elevators.

Three elevators but service elevator is always reserved so essentially only two.

Automatic doors are always broken. A real inconvenience when carrying bags or pushing a stroller.

No parking. Volume of cars and spots available are far from equal.

Offered breakfast for free but it was taken away to force residents to use onsite store.

Other options in the area at a similar price point. No reason to come here Lee mas

Recently our dishwasher started smoking. We had a new washer installed the next day, better than the one we had before. Immediate response with no second phone call. Issues like this make us very happy to live at Valley Forge Towers North. Thanks as always to our manager Susan and the maintenance guys Bob and Jeff.