The Alden Apartamentos

I live here now and my neighbor (the building in front of me) was killed about a month ago. I've seen roaches and am so glad I didn't sign a full year lease. I can't control the heat even though there's a thermostat in my apartment.
They sent me a renewal offer for at least $100 more per month but the roaches are still appearing in the crevices of my apartment and scaring my children. I give 2 stars instead of 1 because maintenence answers very quickly.

I have lived here for a year and I can honestly say you pay for what you get. Terrible customer service that is rarely available during business hours, moving in and signing a lease was hell and moving out is even a bigger hell. I have called the office multiple times in the past week during regular business hours and could rarely get in contact with a leasing associate or management, I would just be sent to a third party consultant who would take a message from me - from which I would never get... a call back. I don't know if this is an issue from being understaffed or what, but if I sent an email on a Monday and haven't received a response more than a week later, either the communication system is malfunctioning, or someone is not doing their job. Also, the current online portal which they just switched too rarely works, other than paying rent, the features such as looking at your lease or contacting support do not work at all.

From living here there were multiple issues, from when I first entered the apartment it was clear they did not care about the cleanliness at all. Trash behind and inside the heater, dust all over the air conditioner, the vents in my kitchens had been poorly painted over so the enter vent was covered causing poor air circulation, the paint on the bathroom ceiling was chipped and falling down on me. Not to mention the dirty light fixtures, I had to change a bulb once and discovered out of the 2 sockets in the ceiling light one was completely eroded and you could only fit one bulb in the light.

Even the entire building is poorly managed, there would be a constant beeping noise at the front where a security system was that no one in months would come to fix. And the basement laundry... good lord... when i first saw it it looked like something out of a horror movie. It was this poorly lit disgusting basement with dirt, dust, and god knows what underneath the washers and dryers (which if I may mention rarely worked and even when they did they made my clothes smell terrible).
Lee mas

Exactly I rate it a big fat 0.
Scheduled an appointment to see an apartment. My daughter wants to get a place of her own. The appointment time was 4:30. Arrived on time, there was a sign on the front door explaining they had to close from 2:00-4:30. Ok, 15 minutes went by and by this times there were 4 other people standing around waiting for someone to come. Well the red flags went up for sure in mind. And no one showed. 5: 00 came and still no one. I called the number on the door numerous... times and no one answers (RED FLAG #2) and then it sends you directly to a call center type thing and that person could not help, BIG JOKE!! but, did say just wait a few more minutes someone may/should be coming! Are you kidding me!! Well NOPE.STILL NO ONE. In the meantime a mother with I believe her sons who were there in the morning signed a lease and were told to come back at 4 for there keys after just handing this place alot of money several hours earlier. To just come there and stand around for an hour (it may have been longer) and to have no one there.Not sure if anyone ever showed up because I left. Plus after hearing all the horror stories about how this place is ran and how the apartments smell and issues with bugs. NO THANK YOU. This place needs better management, maintenance etc. Because honestly where it's located is a nice area but with this type of management it makes this place AWFUL!! I would recommend stay away. Not worth it. Lee mas

Me and my wife lived here twice for a year each time. The amount of times I had to call maintenance for my heat not working properly where it’s 85+ degrees in my apartment and the heat is still pumping, they show up, say the issue was fixed then within 24 hours back to 85 degrees. We literally had to move our bed into the living room (no central air) so that we wouldn’t sweat profusely throughout the night. Both times we moved out they’ve tried to charge us a minimum of $3000 every time. The... entire staff is a joke, from maintenance all the way to the property manager. NEVER. MOVE. HERE. They had my car towed from the parking lot, with the parking sticker clearly visible, then refused to reimburse me for their own error. They claim to have ‘in building laundry’ in my two years living there the washers and/or dryers never worked. Put in numerous maintenance tickets and pretty much got told ‘oh well’ every time. My neighbor across the courtyard had 2 massive dogs that just barked 24-7, called to complain and ask them to do something about it for 9 months…‘not our problem’ this place is a cancer. The prices are reasonable because you’re getting terrible customer service and amenities. Do not fall for it, please. Lee mas

Horrible. DO NOT MOVE HERE!!!
YOU SEE THE REVIEWS. THEY ARE ALL THE SAME . ROACHES AND UNPROFESSIONALISM AND LOUSY MAINTENANCE. THE ROACHES TREATED ME BETTER THAN THEM.
The lady hangs up on me because she don't like my email complaining how they are. If you can't handle the job then find a new one. Your bad attitude reflects your tenants attitude. My first email last December 2021 asking for help with late fees was nice. If you like being mistreated from landlord then DO NOT MOVE HERE!!!