Legacy At Sandhill Apartamentos

As a resident, I’ve been extremely disappointed in the lack of accountability and transparency from management. I went over two weeks without a working dishwasher, nearly a week without proper ac, and a month of mold growing in the closet-despite multiple reports and keeping a clean home. 9 times out of ten whenever I reach out, I get no answer. The lead property manager told me two separate times she was coming to my home to observe some of the issues. I waited around for her all day twice,... only for her to not show up at all. Not even an apology. :(

I have two ESA’s now in the home, and paperwork was accepted for one and not the other-despite it being the exact same paperwork. I turned in their registration weeks before rent was due only to be told that the registration was not valid the day payments were due. My doctor was out of office so there was no way to get any additional information in just one day. I have no idea why it was fine for one and not the other or why they waited to tell me weeks after everything was turned in. I’ve given up trying to email the lead manager as I am just ignored. It’s beyond disheartening and disappointing. I was so excited to move in too. I should have known it was going to be a wild ride once I got here and my apartment wasn’t ready the day my lease started.

The perks of this place are the maintenance team. Sonny is incredible. She’s always incredibly busy-which says a lot about the apartment complex itself.

The pool is also nice when it’s open. That’s sorta rare. And it’s hard to know if it’s open for sure because the pool is closed sign is always up, despite messages saying it’s open.

The location is nice and I really wanted to renew my lease. But it’s not worth it with all the problems. Lee mas

Absolutely garbage customer service. I tried to inquire about a place the other day only to be told they have nothing available. Upon further investigation they indeed did have availability but told me something different in person. Glad I dodged a bullet anyway. After hearing from some current residents. Doesn't sound like a pleasant place to live.

Please do your research and look at your apartment before signing. Once you sign they really don’t care.

I have no complaints. Tera is an amazing Consultant with nothing but great and positive energy!! The whole entire staff is the same way! Jazz & Kia thank you so much for stepping up to help me out while Tera is on vacation .. please don’t look any further ! The staff make you feel at home before even becoming a tenant . Thank you thank you thank youuuu!

This community is in a great location (very close to shopping and restaurants). Chakeima was very informative and helpful every step of the way.