Glass Creek Village Apartamentos

closes work orders without anything being done, my heat and ac doesn't work properly, tub leaks, stove was dented in the middle so all my food slides to one side of my pans, microwave has buttons that don't work, this place is poorly managed, there is dog poop left everywhere, i have reached out multiple times and been ignored or lied to and they wont just be real with you

We moved here in the early summer before one of the buildings burned down and have been here for about 4 months now. The complex is nice because of the close proximity to things in the area. No shortage of food or grocery stores which is really nice. But something major must have changed with the management because the entire staff is gone. When we first moved in, Kayla was our go to person and now she is no longer here. We had a few maintenance issues that were very quickly resolved and we were... happy for the most part. However lately things are going downhill and it’s frustrating. Our dishwasher broke and has a bad electrical fire smell. We reported it and they have done absolutely nothing to resolve the issue. I stopped by the office to ask why, because they refuse to answer the office phone and was told that the “entire maintenance staff walked out” and they “don’t know if or when they can get to it” There is constantly trash overflowing from the dumpsters and furniture that has been dumped that’s been sitting for weeks. It’s a shame that the place is going downhill. I’m sure we’ll get the typical “we’re sorry come talk to the office” generic response, but hopefully someone who has some power to make changes here reads this and fixes the problems. We’re really bummed that things have gone downhill and hope they get on top of things to get back on track. Lee mas

Lived here since 2019 and have loved it. Office staff is great and very responsive to any service requests I may have. Will be renewing my lease again later this month.

This is definitely somewhere you can Live, and not just Survive.
I absolutely adore the current office staff- especially the property manager Meta, who has been there longer than the 5+ years we have. She always does her best to listen to everyone and get things done right. They are constantly doing things for the community, especially the kiddos, and are very welcoming.
It's quite a visually appealing complex, with well-maintained greenery and gorgeous amenities. There's usually plenty of... parking, and the little car wash is a nice touch as well. There are 2 pavilions on property, both with a comfortable outdoor couch and chairs, and a nice stone chimney. There are also several picnic tables and grills, and some dog bag stations and trash cans conveniently scattered throughout the property. We're a gated community with a gate system that usually works, and nice sidewalks through the entire complex. We have an Amazon hub room wrapped in mailboxes.

It says we have a laundry room, but it has been closed and changed to office storage. And the security guard box (tiny room between the entrance and exit gate) has absolutely never functioned as such.

The other side of the coin is that while the walls seem to be fairly soundproof for the most part, the windows most certainly are not, and the further back in the complex you are, the louder I40 is; at all hours of the day. For some reason they have designed the in-unit washer and dryer spot to be in the owner's suite in a closet with hall-blocking double doors right across from the small walk-in closet with the same door set up, and right up against the nice bathroom(rounded shower rod, sizable tub, and enough space to fit a small air mattress) It's impossible to use the bathroom or sleep if one of your roommates decide to do laundry at any point. The kids here are usually unsupervised, which is not unusual anywhere, but regularly do whatever with the pavilion furniture that's right next to the playground. (the other pavilion is secluded and next to both the pond, and a nice pretty walkway- they don't seem to know about it)
Some maintenance persons will talk down to you, and act as though you don't know what you are talking about, while others are very respectful and listen (mixed bag) and the one and only place to put your trash- the compactor- is located all the way in the front between the office, and dog park #1, and is often abused/broken. Lee mas

Been living at Glass Creek for almost four years. The grounds have been maintained very well. The current management team in 2023 is great and seem to really care about the place. Residents over the years have all seemed very nice.