Heron Pointe Apartamentos

4 years ago I had an amazing experience moving in building 8. I wanted to upgrade to a two bedroom and was directed to building 3. Things were a bit rushed as I scheduled to transfer but I trusted things would be in order due to me having little to no issues during my stay. The patio door seal was chewed (they replaced it after move in). The carpet really should have been changed ( I deep cleaned it myself) as you can tell there was a pet living in the unit prior. Approximately 3-4 months in, I... noticed roach activity. I reached out and they called pest control to come spray. The technician literally came in moved the fridge and stove and lightly sprayed plus cracked jokes the 3 minutes he was there. I noticed more, they called, he sprayed. I noticed more, they called, he sprayed. I was told not to wash my clothes, cook any food or contribute to making the unit a Roach friendly environment by the leasing office. If I can't cook or wash clothes and live the normal life of any other rent-paying tenant, then why stay. Finally, I left and moved in with my mother. That was in March, it's September and I went to check on the place and sure enough they are still THERE ALIVE AND WELL!! My lease is up at the end of December. I have paid rent on time and out of 12 months lived there 3-4. The leasing office continues to be of no help as if spraying will solve a roach infestation. I've had to pay additional cost for clothing and other items as I do not want to transport my belongings to my Mom's for fear of transporting them there. Keep going, do not pursue Heron Pointe!!! Lee mas

Living here has become unbearable, and it’s all because of the poor management. The complex manager is doing a terrible job at running this place. Since they took over, things have only gone downhill. There’s a complete lack of organization, communication, and respect for the residents.

The manager doesn’t seem to care about the community at all. They’re unresponsive to concerns, and when they do get involved, it’s usually just to impose unnecessary fines or make life more difficult for... tenants. The overall atmosphere in the complex has become tense and uncomfortable because of the way management handles things.

This used to be a decent place to live, but under the current management, it’s been a disaster. I wouldn’t recommend anyone move here as long as the current manager is in charge. Lee mas

Esteban made our transition moving into an apartment in Nashville so easy. I was a nervous wreck and he made sure everything was ready for our new apartment by the time I moved in.
He also made it convenient by filling out all of our paperwork online and kept in touch via email or phone. Thanks again for making me feel prepared and ready for our move. It truly helped, you are the best!!!

Normally wouldn't leave reviews but I had such a pleasant experience during a tour I had here. The complex is very nice and the area is great. The experience definitely will help in makkng my choice. I was shown around by Stephen and he was really nice, he answered all my questions and us very knowledgeable.

We have been here 2 years our dishwasher has never worked, maintenance is a joke you ask for something and they claim you can do it yourself. Our car has gotten broken into and recently our apartment was broken into. The office does not care we send emails after emails and nothing. All they have time to do is send out emails about stupid demands like the trash can and pool rules instead of fixing your apt