10/8/23
DO NOT MOVE HERE !!
I moved here excited being independent on my own UNTIL I actually moved in. FIRST OFF the leasing office lied saying they keep these units top tier and they stay on top of things . THATS A LIE !! Since Ive been here I’ve had an experience with bed bugs , CONSTANT roaches of all sizes, gnats GALORE non stop, baby lizards that get in your house , WASPS nest outside the doors bad , you can hear rats/mice in your kitchen cabinets & walls at night & even found my trash bag with holes bitten at the... bottom . My bread ON TOP THE FRIDGE ate through . It’s like freaking animal planet in here . Which is crazy for me since I keep a clean house hold . Plus I’m ocd I have to live clean and this place just has too many issues. Called the leasing office to report it and asked for extermination which does help since the maintenance only sprays spots of the kitchen then leave . The extermination doesn’t even kill the bugs . I was told I have to get rid of the gnats and rats myself . The kitchen needs to be remodeled , the bathroom needs to be remodeled , the front door needs to be replaced and UPDATED . THEN they have the audacity to increase rent . This place is HORRIBLE and DISGUSTING to live in .Can’t wait for my lease to be up and I can move somewhere CLEANER and BETTER QUALITY !!
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Administrador de la propiedad en Hillcrest Village respondió a esta revisión
We sincerely apologize for the challenges you have faced during your time at our property, and we appreciate you bringing these concerns to our attention. Your experience falls short of the high standards we aim to maintain for our residents, and we... want to assure you that we take these matters seriously.
We understand the frustration and inconvenience caused by the pest issues you've encountered, and we are committed to addressing them promptly. Our maintenance and extermination teams will be reevaluating their procedures to ensure a more thorough and effective resolution.
We are committed to making the necessary improvements to enhance the overall living experience for all residents. If you have specific details or additional concerns you'd like us to address, please reach out to us directly at 281-331-2627
Thank you for your patience and for bringing these matters to our attention. We are dedicated to resolving these issues and ensuring a more comfortable living environment for you and our other residents.