Mateo Apartment Homes

A/C has been giving problems since the day I moved in. Currently a year later and despite having to contact my lawyers I’m sitting in my apartment sweating because it’s 80 degrees in here and not cooling. I can only imagine what my electric bill will be this time. I have a service request open for 11 days for this and still nothing. Paying high fees in rent for amenities that you can’t use. Haven’t had gym equipment for a year, they tore down the laundry facility after I moved in a month later,... pool has been locked what amenities are we paying for exactly. They’ve made sure the front office looks nice though. But what’s really the worst is the roaches. I’m not a big squeamish person but to come home and find a roach crawling on my bed was it! It’s to the point if I go a day and don’t see a roach I’m surprised. It’s usually 5-6 at minimum that I kill a day. They don’t care enough to get the infestation out then they need to start charging the roaches rent since this their apartment too. I’m so glad I am not renewing my lease in the next few months. Lee mas

Bugs in the apartment. The office people are unprofessional. They don’t answer you back and they say the pest control company is coming but can’t tell you when. So don’t believe them

Wonderful service. This will be my first apartment and they have made the process so easy. Plus the space I want is WONDERFUL. I love it. All thanks to the apartment management and more specifically Lupe who helped me through the whole thing.

Definitely don’t see how this place is receiving 5 stars. I have been here going on 3 years and the service has gone downhill. I have maintenance requests that have gone unanswered for over 6 months and now they are going up on the rent. My dishwasher has been broken with sitting water for months, the refrigerator leaks brownish water, I had to replace my own microwave (they still haven’t picked up their microwave from months ago), the shower paint has pilled off in chunks, there’s still damage... from the freeze in February that hasn’t been repaired, the roaches are getting out of hand regardless how clean you keep your apartment, and the staff constantly lie like they scheduled someone for maintenance. Maintenance never shows up even if you stay home to make sure. I have to pay even more for an apartment that hasn’t been 100% for almost a whole year. This place started great, but definitely on a decline even after the few improvements outside. The negative reviews are more true than the positive for sure. Lee mas

Upon moving into the apartment the AC didn't work this was on July 22 since then we've put in multiple maintenance orders to have it fix and have received no conformation. Also the ceiling fan didn't work upon arrival and there were bugs everywhere the fridge was maggot infested with fruit flies everywhere and a smashed roach on the wall like before they gave up the clearly rush painted apartment they smashed this roach on the wall and didn't take the time to clean it off. It took them about a... day but we seen many more roaches since regardless of spraying for them. THE CLOSET WAS DAMAGED CABINETS LOOKED LIKE THEY WERE CHEWED ON. THEN the electricity was shut off WITHOUT WARNING on August 6 for many hours we got our own and it was turned back on. NO COAX CABLE CONNECTION ALSO HAD TO HAVE OUR INTERNET PROVIDER INSTALL w permission from the landlord EVEN THOUGH IT WAS ADVERTISED HIGH SPEED INTERNET ACCESS . Regardless my main issues are the lack of knowledge the staff seems to have from the beginning of not even knowing where the application was to not knowing what a coax cable was to not even taking the time to update us on the maintenance of the ac when it's august and it's been 90-100+ degrees outside. This is greatly disappointing and at this point it's by far the worst apartments we've lived in. Lee mas