The Madrid Apartamentos

This is going to be lengthy but I wouldn’t be leaving it if I wasn’t so jilted.

The previous owners of the property were fantastic people. They got maintenance requests done fast. Put on events for everyone living here. Sent us cute emails all the time. Genuinely made living here fun.

The new owners are awful. Number 1, we let them know, per our lease agreement, we would not be renewing our lease due to me moving further south and my roommate moving north. The email clearly said “end of... October”, but by the time October rolled around and we tried to pay rent, we were being charged $2700 for an early termination fee. I tried emailing, calling, no response because the office is closed on the weekend. October 3rd (Monday) rolls around and I get a call asking if I’ve vacated the apartment and if I was turning in my keys. “End of October” is not Oct 3rd. Told them I still lived in the apartment, wasn’t even beginning to move my stuff out until the following weekend. I was told they’d call me back after putting me on hold twice, got an email asking for the original 60 day notice, AND IT SAYS END OF OCTOBER. Shocking. They fix our ledger a few hours later, we immediately pay rent online, thinking that was the end of it.

Nope. I get an email later the next day saying rent is late and we were going to receive a notice to vacate. I frantically text my roommate, he shows me the bank statement showing the money coming out of his account. He tells me later on that he called to try clearing things up on the phone and the woman who answered the phone was very condescending and rude, trying to blame us for it since rent is considered late on the 4th. We get it remedied but I’m upset. I go home that following weekend and we were all but served with the “notice to vacate” even though we took care of the rent THAT DAY and were told the notice would be given the next day if it wasn’t taken care of.

These people are awful. They also tried to charge me for trash on my balcony WHEN WE PAY FOR VALET TRASH. Between all of this and another resident telling me her apartment caught fire a MONTH ago and how they haven’t dealt with it, the cockroach complains, ants infesting my own apartment even though I was barely there on the weekends? Look somewhere else. This place used to be great but these new owners are horrible people. Lee mas

The police stop here at LEAST 5-6 times a month that I have seen over the last year. Tonight 7/26. There were 7 police cars all over the complex. 5 police officers arresting 1 individual who was screaming from his car.

And there is always GARBAGE and dog poop ALL OVER the COMPLEX.


And the cockroaches are even worse. Pest Control SUCKS ! We had to hire a another private service.

If you’re young like me and this is your first time getting an apartment I would recommend to keep looking and make this your last option. In the beginning of moving here it was great until the summertime came, there was a ton of roaches and we had them come out and spray three times and we even had to stop using our sink. It also took us having to tell them multiple times to come out and spray until they finally came and sprayed. Maintenance was great in the beginning and towards the end they... either didn’t care or were too busy. The worst time was when our shower knob was leaking and we had asked them multiple times for a month to fix it until it finally bursted off in the middle of the night and water started pouring everywhere and the maintenance guy had to come at one in the morning to fix it, when this could’ve been avoided if they would’ve came when we told them to. Like I said they were decent apartments and cool in the beginning but I feel as though in the summer they are awful so if I were you I would keep looking. Goodluck! Lee mas

My husband and I moved into The Madrid apartments the end of August 2020. We have had an excellent experience and staff is amazing. The property offers free wifi, exercise room, covered parking if available. New updated floor plans with stainless steel appliance options. We also get the trash picked up from our door step every evening Sunday-Thursday, talk about being spoiled! If your looking for a apartment this is definitely the place to go!

This is by far the worst apartment complex I have lived in. Our AC leaks (puddles would form in the restroom) from a vent when turned on and it took them WELL over a month to come out and fix it. They don’t care about their residents and the conditions of their units. I have mold growing from the AC leaking and they still haven’t come out to handle it. If I could afford to break my lease I definitely would. They try to get over on the residents that are younger and that’s just not right. On my... move in date the unit wasn’t ready and you could tell. When we moved in you can see that they rushed to do everything and it wasn’t cleaned properly. They have rules that the residents are expected to follow, but they don’t hold up their end and give basic quality living arrangements. I’m so disappointed in my choice to live here and definitely warn people to keep looking at other places. This apartment complex is not worth it’s price. Lee mas