10x Living at Grandview Apartamentos

I've submitted multiple specific requests through apartments.com and directly via e-mail. The only responses I have received are obviously generated by AI and do not answer my questions or provide me with the information i need. The management company obviously places zero value on the time of prospective tenants. 0/5.

I fell for the beautiful views this apartment has to offer. What a mistake. For 3 years, my experience only got progressively worse. I dealt with one of the rudest and most unresponsive property mgmt. teams ever, bugs, leaks, mold as a result of leaks, charges for amenities that weren't available half the time... Cars were constantly getting broken into and packages were constantly getting stolen. To give you an example of what it's like living here, I submitted 6 service requests in the past 9... months for leaks coming through the ceiling in my bathroom and the issue was still not fixed when I moved out this month (I have this all documented). The previous tenant in my unit contacted me after getting sick due to exposure to mold that they believe was in the apartment. I recently had an environmental professional come in to conduct a test and confirmed there are harmful types of mold in the unit (also documented). Since moving out, I received a list of arbitrary charges for damage that was never identified or documented during our final walkthrough with the property manager. Oh yeah, they showed up to the final walkthrough 45-minutes late and never seemed to intend on actually coming when we called them to see if they were still coming. I'm not really sure where Amber and the rest of the property mgmt. team get off treating people the way they do. They give you the worst attitude every time you bring any issue to them and are only kind when they're in front of prospective tenants. This place is a scam full of literal and figurative scum. I beg you, don't give them a penny. Living in Satan's inferno would be better than this place. Don't believe me? Check out some of the horror stories on yelp. Can't wait to see if I get a canned response like some of the other reviews I've seen. Lee mas

I called to ask two questions - when renovations were completed and if there was carpet in bedrooms because I have severe allergies. I was trying to ask my question and the leasing agent interrupted me mid-sentence demanding to know who she was talking to. I was shocked and didn't know what to say (yes I could have said my name but she was so rude). I mumbled, "I wanted to know about flooring but nevermind..." and as I was still talking she hung up on me. One minute later I get a phone call from... someone different saying they had a missed call from my number (hmm). She was much nicer, I asked my question but it left me almost in tears. Lee mas

Living in this apartment complex has been a terrible experience. While the view is nice, it's the only positive aspect of living here. Packages are frequently lost or stolen, and the gate was not fixed until recently. The grounds are never maintained and there's dog poop everywhere. Maintenance requests take an unreasonable amount of time to be addressed.

To make matters worse, vehicles are broken into or vandalized nearly every other day. I myself fell victim to this when I discovered that my... car had been vandalized with slashed tires while it was parked in the designated parking area. Despite immediately reporting the incident and requesting assistance, the management showed no concern whatsoever. It's important for others to know that there may be people roaming the complex at night checking for unlocked cars.

I finally moved out of this poorly managed property and was able to receive my security deposit refund. However, the management also sent me a 1099 tax form indicating that I have to pay the tax for the refund, which is incorrect. Despite my efforts to contact them since February, the management has not taken any action to address the situation and has only told me to wait. The lack of concern and support from the management has caused me significant stress and inconvenience.

I recommend others to read more views before living in this apartment complex and be aware of the numerous issues that come with it. Lee mas

The view is the only positive thing you will get out of living here. Apparently there was a management change and the problem hasn’t changed. Lack of communication, promises to reach out and provide service with no actual action, broken appliances they refuse to address even after putting in work orders, and horrible bug infestations even with exterminator services.