Astra Avery Ranch Apartamentos

The staff that work here are excellent and maintenance is really responsive. Aesthetically the community and apartments are nice. The problem truly lies in the construction with paper thin walls, we planned on renewing our lease. But after several nights of being woken up at 3:00 in the morning from our new upstairs neighbors. We decided not to renew our lease 10 days shy of the 60 day cancellation at which point we were penalized with an exorbitant and unnecessary fee. Instead of paying our... prorated rent for the 12 days of occupancy for the month of December, We are now responsible to pay an additional $1239. Which is ironic considering we were one of the first people to move in to this apartment and we dealt with months of delay on the pool and gym amenities being available for use with no compensation past the dates we were told upon signing our lease. Lee mas

they will lie and tell you one thing at first and then end up telling you something totally different two weeks later. I really do love my apartment here but management and services here are awful.

I Would have rated 0 for the management, My closet had moles and water leakage issues, which destroyed my suitcases. The maintenance people came over and installed two big machines in my closet which went up and running for 4 days consecutively. For that week my electricity bill went to $96.00 and upon further follow ups with the management the answer was I need to pay the bill for the issue which I didn't cause, so be ready if something happens to your apartment which is very common here you... will be responsible to pay the money. The charges are so necessarily for each and everything. The valet trash they will charge you $50 a month additionally. The Parcel pending services they have where UPS and FedEx will dump all your packages in one small mail room and you have to spend at least 20 mins to find your package and good luck to carry 150lbs box if you ordered something big and take that to 2nd floor by yourself, you will not get any single item at your door and you will be visiting mail room every other day. Most importantly I am still trying to contact the upper management for my electricity bill but as usual I have not received any response so far. So if you are ready to stay where you will be responsible for anything happen in the apartment this is the right place. Lee mas

Pool is still not done - they said February, then for sure April, then May, then beginning of June, it's now ALMOST JULY, NO POOL!!!

Nothing but problems since moving in. The approval and application process was good, but ever since getting the keys, it has been a nightmare.

They are also charging the amenity fee when none of the amenities are done (they said because the business center is complete, they are charging amenity fee + offering online workout classes but that has yet to be done).... Moved in Dec. 28th and it's April 25th and the pool/gym still are not done.

EDIT: May 4 and pool/gym are still not done and NO communication on when it will be done after many emails sent to management.

They also lack communication. No communication on door codes and locks and just put them into place. Security is also a joke as my car was broken into last month with no apology from management and NO FOLLOW UP. I had to email them three times asking if there had been any other cars that were broken into. They don't close the security gates because of construction still ongoing, not even at night.

Last bit of advice if you are thinking of moving here… get a top floor unit. The buildings were constructed very poorly and cheaply and you can hear everything your upstairs neighbor is doing, and I mean everything as to even shutting the shower door. If you got a top floor unit, this wouldn’t be a problem. If you are looking at a lower unit or middle, please have someone go walk in the unit above you before signing the lease.

DO NOT rent from here. This place is 100% a joke and the management is theeee worst.

Now onto the positive since I am for the majority a positive person… the location is great if you’re looking in north Austin. Close to HEB & Target. Lee mas

I moved in a couple of months ago. Prior to leasing I asked when the amenities would be done, I was told December. So I said ok, not a long wait, sign me up! I asked again in January, and I was told a couple of weeks. I asked again in February and I was told “definitely by spring break”. Fast forward to April, still no sign of completion. And yes, you will STILL pay for amenities fee each month even though it’s not available. At move in, my apt was not clean... dust, glue, paint, damage cabinets... everywhere. All the baseboards already cracked and my floor is also lifting despite the extra glue sticking out after 2 months. So much for “brand new” right? The best part is maintenance, they show up unannounced and they don’t show up when they say they do. The original maintenance crew left due to management, there’s a new team but somehow worse than the first group. It took 4 weeks to resolve a simple order that takes a flip of a switch. Parking is already an issue, construction folks take up most of the parking spaces and they are MESSY.... garbage, cigarettes, nails & screws all over. I had to get a brand new tire due to screws on my first month. Leasing office avoids phone calls from residents due to all the issues, all they care about are getting new ones in. If you confront in person, the front desk just says sorry and play dumb. The managers say they’ll look into it but weeks go by and nothing. Lee mas