MAA West Austin Apartamentos

First off, kudos to the maintenance team, they were always quick to respond when placing a service request. Only reason I gave 2 stars.

It wasn't too bad living there until recent. They shut down all amenities to renovate at once, yet still charging amenity fees. Renewal didn't lower the rent due to these inconveniences either. They moved the office to the unit right next door to me, without any thought of the inconvenience of hearing people go in and out all day, driving my poor 1 year old dog... absolutely crazy and gave her bad anxiety.

Upon moveout, they forced me to pay for a scent that was non-existent, starting they had to replace the vinyl flooring because of a strong scent, and that they were nice enough not to charge me for the full replacement. Come to find out they're upgrading the flooring in all the units as tenants move out. The management team may be friendly, but they have horrible customer service and don't care if they inconvenience your daily living situation. Lee mas

love living here!!!

Super close to everything without the headache of being 'in' downtown.

We were very excited about moving in to MAA West but after just a few days living here, realized how many issues there really are. The apartments are beautiful from the outside and in a great neighborhood (though right next to the highway). The insides are pretty nice, too, even though the unit we moved into had a ton of unfixed damages from the previous tenant.
1. Whoever planned the apartments may have been under the influence. It sounds like a joke, but I am serious. Light switches... EVERYWHERE instead of one all-in-one panel and some at different heights. As an example, there are 4 light switches all within 5ft of each other in our living room. Doors open into each other, dryer is hard to access without trapping yourself in the corner, etc.
2. Management is uncommitted and seems to not really care about the residents at all. When you first move in, you can only pick up your keys from 9am to 4pm which is very inconvenient for people who have jobs (all of us? lol). There are constantly complaints on the resident portal about packages being stolen, to the point that most residents have had to purchase ring doorbells. The same pieces of trash have been in the hallway since we moved in nearly a month ago... not sure if maintenance/cleaning even exists here or if residents are expected to clean up trash that isn't theirs. Upon signing the lease, residents are asked for their preferred name but it is never used in correspondence.
3. Parking garage - We were never told that there is an option to buy a reserved parking space ($60/month) and upon the second day of living there, realized parking is a major problem. If you are not home by 6pm, you will likely need to park on the rooftop. The layout of the parking garage is also an issue because anyone can get in the garage at any time, even without a FOB; all they need to do is wait for someone behind them to let them in, which happens daily since there is only one gate and no way to turn around once you go in the garage.
We just moved in, so I have a feeling this is just the start.... Lee mas

My experience at MAA West Austin has been far from satisfactory. I feel let down by the management for several reasons:

Security letdown: One of their maintenance workers allegedly stole from my place, raising concerns about their hiring process and overall security measures. We had to hire a separate cleaning service at our own expense, as the management refused to reimburse us. Additionally, we had to invest in extra security measures like a Ring camera and storage space due to their security... shortcomings.

Lackluster response: The management's actions in response to the incident were inadequate. While they quickly cleaned up the broken glass, the overall cleaning was not thorough, and no comprehensive solution was offered for our safety.

Financial burden: Despite being a loyal tenant facing unexpected financial difficulties, the management refused to waive or reduce the termination fee, leaving me in a difficult situation.

Noisy nightmare: The apartment's proximity to a busy highway, which was conveniently undisclosed, resulted in constant noise from cars, trains, and whistles, making it nearly impossible to concentrate or enjoy a peaceful living environment.

Lack of transparency: Important details, such as the lack of soundproofing, were not disclosed prior to moving in, leading to frustration and disappointment.

Maintenance mishaps: My report of a malfunctioning garage door went unresolved, highlighting a lack of attention to tenant concerns.

Package theft: Package theft is a recurring issue at MAA West Austin. The management's response has been disappointing, with little effort to address the problem. The garage door and entry gate are often left open, making it easy for thieves to target deliveries. Their focus seems to be more on catching dog owners who don't clean up after their pets rather than tracking down package thieves.

In conclusion, my experience with MAA West Austin has been highly unsatisfactory. I urge prospective renters to reconsider their choice and explore better alternatives. Lee mas

I have lived at MAA West Austin for under 4 months. My partner and I were really hoping to live here long term as we were very excited to move in, love the location, and we’re fairly easy people to please, but have been just so disappointed.

Cons
- Multiple drawers were damaged upon move in
- drains were clogged with the previous tenants hair upon move in
- all of the dirt in the grout from previous tenants took hours to clean out
- washing machine smelled awful upon move in
- had to place 3... maintenance over months requests to have sufficient hot water, including going a full weekend without any hot water at all. our hot water heater eventually had to be replaced
- had 3 leaks in our ceiling after the first storm. this led to mold growing in one of our rooms that took days to get removed
- the water fountain in the gym has been toppled over for a month so there is not water in the gym
- the gym doesn’t even have proper cleaning supplies: there is dry paper towels with a bottle of hand sanitizer next to them… not sure if the idea is that we clean the machines with hand sanitizer?
- multiple machines in the gym are broken
- there is 0 service at all in the gym or the garage, which I know makes me feel a bit unsafe at times, plus it is impossible to find your visitors after they park to let them up

Pros
- great great great location, awesome park in the grove across the street, so walkable
- we love the layout of our unit
- Bryan in the front is very nice
- the maintenance team was very kind each time they came to our apartment
- the property manager came by to ensure the mold was removed which we appreciated Lee mas