Monterey Ranch Apartamentos

The good: Amazing gym, nice pool when it is open/ accessible. For me the location was good and the layout of my one bedroom was good. When I first moved there in 2019 most of my neighbors were families with young children. During the pandemic there was a mass exodus and the culture of the complex changed. I no longer felt safe. Screaming, disrespectful neighbors, parties, fights in the parking lot, multiple break-ins.

The bad: I have lived here w/ 3 different "management" situations. ... They were all pretty bad. Minor repairs would get "bandaid" repair right away, but big things (like my AC going out every 3 months) would require multiple contacts (like 5-10 contacts). The mailboxes were broken for a year, the gates are nearly always broken, many of the amenities are perpetually out of order, the internet went out every few weeks, there were roaches and so much mold. They will do nothing about loud, abusive neighbors (even though that is a clear lease violation). They will do nothing to increase security, or have someone on call for after hours emergencies... but boy howdy are they "on it" with the extra fees and fines. Not a week went by without a threatening email about some new fine or another... Watch for a bait and switch both with the units they let you see vs what they let you rent, and with the garages (saying you can have one, and then not having one available on move in day - and not being willing to let you know if/ when one comes available). After all this, if you still decide to live there? Watch your bill CLOSELY. I was double charged for something nearly every month for 3 years. It was exhausting. So glad to be out of there! Lee mas

This property looks nice outside looking in, but once you move in, you start to see all the issues with the property. Like many people have already mentioned, the gates never work and many of the amenities are constantly broken, reduced hours, or simply dirty and simply unpleasant. They have 3 peloton bikes, but don't be fooled, none of them work. I have never seen anyone clean the gym, not patrons or a professional and there is dirt and dust everywhere.

When I moved in, my windows were stuck... shut, but I didn't realize it until Fall when I tried to open them for fresh air. Maintenance said they needed a contractor to come replace them and it would be 4-6 weeks. No big deal. Except when the 'contractor' came, all they did was spray some WD-40 and replace a spring. They told me maintenance could have fixed it.

I have had numerous issues with maintenance not doing what they should. I had a smart thermostat that I had installed with permission from the front office staff (TIP: get everything in writing) about 4 months later Maintenance had to come because my heat wasn't working and instead of looking at the unit, uninstalled my thermostat and left a mess in my apartment.

About 6 weeks ago, an outside contractor was sent in to repair sprinklers in the units, in doing so they had to cut holes in the walls. I am now 6 weeks out with no timeline for repairs. There are just gaping holes in the wall and nobody will do anything about it.

The office staff is also incredibly untrained, and nobody can give you a straight answer on anything. They also never respond to emails and have 'office closures' on a weekly basis making it extremely difficult to talk to anyone about anything. Lee mas

Front Office is nice, will give you a great tour, but it’s all down hill from there. The grounds are not kept up, the gates never work and are left open constantly. Dumpsters over flowing and amenities always out if order, closed or dirty. You can find places in the area for much less and get much more. Don’t waste your money.

Tl;dr - Read reviews from people who have lived here. And don't have high expectations if you decide to move in.
We have had nothing but trouble from the management of this place as soon as the lease was signed. The leasing agents were awesome and we were excited to move in, but they don't give half as much attention to current residents as they do to prospective residents.
The apartment smelled strongly of spray-paint for 2 months after moving in despite our heavy use of baking soda and candles... .
The amenities (movie theatre and lounges) which came so highly recommended by the leasing agents close at business hours, are never open on Sundays, and therefore are unusable for regular workers with no option to reserve them after hours.
When we have asked for information on when we will be able to use the amenities, we have been repeatedly ignored and a mass email was sent out telling us to stop asking, with no further information provided.
They have also made it a hassle to vacate, claiming a 60 day notice (which I know is normal) but not providing the paperwork in time to make that happen, and losing our communications with them giving notice that we were moving out. Lee mas

After moving into my initial apartment I found and reported mold, (I had specifically asked if there were any issues with mold, water damage or pests and I was assured there was not). The complex was slow to even come and investigate it. I developed fairly serious allergies and started staying with family instead after about a week or two. They eventually tore out parts of the walls and saw how far the mold was spreading including in to the AC system. One of the repair men told me that if he... were me I needed to leave. Apparently before I moved in someone had shot multiple rounds through the door not only hitting the prior tenant, but also hitting pipes flooding this apartment and the one beneath it. The apartment complex just hid this fact and the obvious possibility of mold. The apartment beneath me I was told was far worse with mold over all the walls and they were doing nothing about it. The repair man told me they would replace some of the sheetrock, but likely not fix the mold in the AC, or beneath the carpet....just enough to make it look habitable.
I moved apartments in the complex hoping it would be better but have had birds fly up vents into my bathroom fan, squirrels building nests in the dryer vent and tearing up my patio furniture, hundreds of bugs crawling out of the walls, and under the sink, and out from the dishwasher and overall management has not been helpful or quick at resolving these issues.
The only good thing about this place are a few of the leasing staff and repair workers who have truly been pleasant. They actually seemed to have my best interest at heart, and for them I am very thankful as they made this place much more bearable. Lee mas