Northland at the Arboretum Apartamentos

I lived here since 2018 and at first I really enjoyed it but this place has gone down hill. To start, I was living in a second floor apartment in building 18 which was nice and clean, newly renovated and never had any issues. However when I was planning on transferring to a single bedroom without a roommate, they moved me to a different unit but in and much older building, towards the front #8 that was not taken care of nearly as much as I had expected it to be like the other one. The patio was... in awful condition, the restroom tiles were smothered with mold, and there were cracks all inside the unit from structural damage. You couldn’t beat the price and it was during covid, so it was doable at that time. However they continued to hike up the price by a whopping 50% by the 3rd year which was insane considering the damages already existing in the unit based on the structure in the building, mold in the cracks in the restroom, crappy insulation that could make you hear your surrounding neighbors, and worse, disgusting roaches that live in the trees were consistently trying to get through in the summertime. When I brought up these issues to them, nothing was done to address the cosmetic concerns for their newly hefty price. They tried to PAINT over the mold instead of trying to actually remove it and the big cracks in the unit were simply painted over with an off white which made them look worse than before. I am glad I left and this place is 100% not worth the money unless you are in one of the nicer buildings towards the back of the complex but it seems like it could be hit or miss.
Lee mas

New complex manager, Jamie, started a little while ago and the service took a huge dip in care of tenants. The old manager Carlos worked to keep the community happy.

I have lived in this complex for over 5 years and I have never experienced such lackadaisical tenant care and no interest in customer service. Maintenance is great for my needs. The office just wants to make it easier for themselves. Two staffers are just gone. It is just sad that my home is in the hands of someone who would... rather get convenience for themselves rather than making sure tenants are taken care of.

The gate of the gated community has been broken for over 3 years and they are not fixing it. I am forced into having “trash valet” and Spectrum cable and internet instead of being anole to upgrade my internet. The apartment complex still raised the rent to be competitive with local apartment complexes, the rent isn’t worth it to me now. It’s the lack of customer care and the new manager’s disregard to tenants service.

The last straw now is that the office manager has decided to stop accepting mail packages and holding them for tenants. Instead of figuring out an alternative they are implementing this rule even though the USPS carrier and office are returning all the refused deliveries. The mail carrier, Mr. Tracey, told them that refused mail and packages are automatically returned to the sender. The staff at the post office had my held mail and not my packages because of this. The staff even knew the manager Jamie because she took time out of a work day to go to the post office and curse them all out over this. Poor professional behavior!

I lost 3 important work packages and 2 personal packages that were returned. Now I have to pay extra for a PO Box in order to get my mail delivered to me.

I now hate this place, don’t move in because you will leave sooner than you thought. Lee mas

If you are looking for a welcoming place I could not recommend Northland at the Arboretum any higher. The staff are great, helpful and very attentive. The property and units are clean, well maintained and have a decorative interior and exterior appeal. Families of all kinds would be happy here. They are many places that have star appeal in Austin these days but Northland at the Arboretum still keeps their tenants at the top.

Unfortunately, the people who run this complex do not treat people with respect or fairness. I have lived here for years. They have threatened to tow my car twice because my car registration was expiring the following month. There's one woman in the office who behaves like a junior high school mean girl. She has sent me three inappropriate e-mails which clearly display her lack of professionalism or kindness. This month my "water bill" was $72 for a two bedroom apartment. Most people who live... in HOUSES in Austin don't pay that much for water, so it's literally impossible that I owe that much. The water bill should really be called "extra rent" because you're not billed by the City of Austin, but the Northland Corporation - and the amount rises every month, whether or not units in your building or empty or full. Lee mas

First and foremost, love the location of my apartment. I am very close to anything I could ever need. I've lived here for a few years now and am very happy. The apartments are not new, but are well kept and were updated with more modern cabinetry and flooring some time ago. All of my neighbors are friendly and I have yet to meet anyone unpleasant since moving here. The office is great. They are always genuinely happy to help and always have treats for my dogs in the office. Maintenance is good,... they get the job done quickly. There is now a dog park on the grounds which my dog absolutely loves. It has also been great for getting to know my neighbors. The pool is nice, but often very busy on the weekends. I really have no complaints and plan to renew my lease. Good overall value. Lee mas