Preserve at Wells Branch Apartamentos

I don’t recommend staying at preserve at wells branch. I’ve been here for four years I pay my rent early and I’m a clean respectful tenant. But they are increasing my rent by 150 and telling me corporate is making them increase my rent to match market value and it’s non negotiable. It’s not my fault they gave me my apt for a lower price and now hitting me with a huge lease jump to match the market, especially during a pandemic! They claim to be “luxury” apartments and they’re not! My place is... completely outdated and not worth what they are increasing my rent to.Pest control literally sprayed my bathroom and left, I still find roaches and spiders. Neighbors are extremely loud all night, I get a big water charge even tho I get a text every other week telling me my buildings water is being shut off for maintenance? and In addition to limited parking, a gate that’s always opened and staff either gone or not answering their phone. A few of the front office workers have a “that’s not my problem”attitude which clearly isn’t something you want in a complex and I’ve asked for corporates number which no one seems to have. Lee mas

Management is terrible, aggressive, and rude. Maintanece will not answer your emergency calls if called after hours. Maintenance replaces appliances with other old ones. Mold on walls will only be painted over and even if an infant is present living in the apartment, the mold situation will not be resolved by manager. Kimberly, the leasing agent, will threaten to call the cops if your a.c. is broken and decide to quietly pass the time in the lobby. Smoking is apparently allowed in the units and... after notifying management of oder coming in through our vents with an infant present, they ignore it. They also love to ignore after quiet hour noise complaints. Go spend your money somewhere else. Lee mas

I was extremely disappointed in this apartment complex since we were lied to by the staff. We were told we were getting a apartment with all new appliances totally updated and that was not what they tried to give us. We kept asking to see the apartment but they kept coming up with reasons why they could not show us the apartment. While the truth was they were evicting the prior tenents and they left the apartment in total disway. Finally the week before the move-in date we refused to leave... until we saw the apartment so they finally took us to it. The cabinets were falling a part and the large closet was extremely small, all the appliances were old, dirty and the place was not fit for anyone to live in. We asked for all our money back. We were told to come in Saturaday to speak to the manager that never showed and the other girl looked me in the face and said that she never said anything about new appliances which was completely false. We got our money back over a month later. I am glad they finally agreed to give us our money back but the way this was handled was wrong. It gave us very little time to find a different place but fortunately we did. Warning to future tenents make sure you see what you are getting and make sure it is all in writing beware of taking their word for anything. Lee mas

I Cannot Explain How Awful these apartments are .... I Cannot wait for our contract to be over .... If I could give a review with out a star I honestly would... You guys wanna know how many times my packages have gone missing here 3 times and that is way too many times... And only excuse is that it might be fed ex or UPS ... When before everything was delivered to the front office and now it still is because when you call UPS And FedEx they say stuff is delivered at front desk... If Anybody... knows what company is now running this property let me know... I have a few complaints I would like to really take up with them .. Lee mas

They are renovating the inside of apartments to cover up the many maintenance issues: water leaks, air conditioning problems, roaches, snakes, trash everywhere, patios are a unclean people keep everything on their patios; tires, camping gear, etc. Looks like a slums area. Any type of dogs are allowed with no weight limits! Dog mess, cigarette butts, trash everywhere. They make you pay a $30 a month for Valet Trash, however trash is rarely picked up. Neighbors trash is left out for days, when I... call to office about this, nothing is ever done, trash remains outside for days, trash stinks, stir wells are dirty and stained. Phones are never answered, I have to go to office to make a complaint, everyone there seems unhappy and the New Property Manager is not nice and does not care. She tries to act like she cares, however, she is a fake! I reported no water, could not cook or wash clothes for hours. I asked when will water be back on? Her reply, I don't know. She did not care and was rude to me. No notice or warning was given to us as all of my neighbors were very upset! Also, website states that there is Concierge, breakfast, recycling and that the property is smoke free: ALL LIES! There have been several Property Managers there and now there is another new one, who is very rude to residents, hint: she wears green eye glasses, I am a resident we will be moving soon. Cant wait to leave! Also, no handicap entrance to front of building, my elderly father has a hard time when going to make a complaint to front office. Lee mas