Trailhead Apartamentos

I’ve had a wonderful experience living at Trailhead Apartments. Sherwin has been incredibly friendly and helpful throughout my stay. The proximity to GoValle Park and the Walnut Creek Trail is unbeatable. The community feels welcoming, and my apartment is modern, spacious, and comfortable. I highly recommend Trailhead Apartments!

Terrible environment to live in. Management is terrible with communications and incompetent at dealing with issues.

This is a very beautiful property! Real luxury and is always clean. The staff is extremely kind and helpful. Ozz and Eric you guys are the best! I definitely recommend this property in East Austin, you will not regret leasing here!

I have been trying to think of how to write this to be helpful, instead of disgruntled and frustrated, but it is tough y'all. I have never dealt with the incompetence, lack of communication, safety issues, and gaslighting that takes place regularly at Trailhead. Let's start with the incompetence, it seems as though everyone in the front office share a single brain cell and the person with it, often forgets to leave it behind for the others. Prepare for a deer in headlights answer or no answer at... all. Lack of communication is next, after i submitted my 60 day required notice of moving out, I did not hear back from them until 2 days before I was due to be out. This includes asking for confirmation that they received my notice, questions regarding expectations of cleaning/maintenance, and a request to walk through my unit with a representative before I left (do not let them stall you on this as they will stage it so they get every cent of your deposit, something I did not think would be an issue). SAFETY is next as these are in no particular order. Parents, this is not the place for your college aged daughter, or son for that matter. A resident was assaulted while walking their dog in front of the property, multiple cars broken into regularly (mine too), pedestrian code was requested to be changed quarterly (it was changed once during my year stay), and I had to chase someone off from scaling the gate at 10am on the Saturday morning before I moved out. Management's answer to all of this is to park a stationary car with yellow blinking lights at the opposite end of the property. My answer was having to carry when I walked my own dogs and that is just not a way I want to live to feel safe. I will end with their style of problem solving and community engagement is that of gaslighting. If you enjoy responses that start with, "I'm sorry you feel that way," then this is the place for you as they will avoid any accountability and make it seem like you're at fault. -10/10 would not recommend. Lee mas

From mismanagement nightmares to the illusion of safety in what's billed as a "luxury community," my two-year tenure here has been anything but luxurious. All these positive reviews are monetized with new resident offers. The amount of aggressive positioning to leave reviews - offering of spiffs to try and lure in more victims - it's disgusting.

Let's dissect the façade, starting with the revolving door of management. In just two years, we've seen the management baton passed three times, with... Wood Residential stepping in most recently, promising fixes to ongoing alarm issues that have become as persistent as the mismanagement itself. Despite their so-called solutions, the problem merely hops from building to building, leaving residents in a constant state of unease and dissatisfaction.

Communication? Virtually nonexistent. Solutions? A carousel of excuses, shifting blame between the system and the tenants with no real resolution in sight. The grand irony is the return of former management teams under the Greystar banner, promising yet another round of system overhauls and portal changes. It's a cycle of incompetence that would be comedic if it weren't so tragically affecting residents' daily lives.

The community's descent into a state where open drug dealing on patios is normalized, and the stench of marijuana battles with that of garbage and dead roaches for dominance, is appalling. This is far from an "urban hotspot," and miles away from anything resembling luxury.

Safety and security are non-negotiable aspects of any living situation, yet here, they're treated as afterthoughts. The slow response to critical issues, well beyond the reasonable expectation of a week, highlights a disturbing disregard for resident well-being.

To potential residents lured by the illusion of grandeur and promises of a "luxury community": steer clear. What lies beneath the surface is a reality marred by predatory practices, a blatant disregard for resident safety, and an environment that contradicts every definition of "home." Lee mas