The Ridge Apartamentos

The residents here are awesome everybody take care of each other everybody knows everyone the property is well taken care of i would recommend living here

The Ridge Apartments were my husband and I's first home. We loved living there, it felt safe and homey. I would have given them a 5 star rating up until a few weeks before we moved out.
When it got close to our move out date, we received move-out instructions, listing things to clean, etc. One of their instructions was to pay them to shampoo our carpets. It said "As stated in your lease, all residents must shampoo their carpets." When we went to double check that the lease actually said that,... we couldn't find it. So my husband went to the front office and asked about it. The lady at the desk searched our lease and said she couldn't find it either, and that she would speak to her manager. We didn't hear back so we messaged the office. We got a phone call from the lady at the office who told us which page to reference in our lease. This section of the lease stated that we must pay for carpet cleaning IF we soiled the carpet beyond normal wear and tear (which we didn't. We took excellent care of the apartment). So again, she said she'd talk to the property manager. We ended up reaching out again and spoke to the same person again on the phone. This time she said that the lease stated to "follow move-out instructions" therefore, they were going to charge us for shampooing. I recommended they add the shampooing requirement to their lease for future residents so that they could know what they're signing up for, she said they used to but they took that out of the lease and just say "follow move out instructions" instead. Again, the instructions said "As stated in your lease, all residents must shampoo their carpets." Which is a lie. Our lease did NOT say that anywhere. Management could not find it in our lease at all. We held up our end of the legal agreement to keep the carpets in good condition (or else pay to have them cleaned) but they did not uphold their legal obligation. We paid the $68 to have our one bedroom shampooed because we didn't want to make them angry and lose our deposit (they would've taken that amount plus an additional fee if we didn't pay that separately). This whole incident was uncharacteristically dishonest and deceptive for The Ridge. Very disappointed. I would be wary of a complex that straight up lies to you and charges you for things that were not in your agreement. Lee mas

The entire staff always greets you with a smile, and very helpful to our needs, and are quick to attend to any problems.

They changed several times what they say.
Office people was rude.

I have lived at the ridge for a couple of years now, and I absolutely love it! The staff is super helpful and friendly! Maintenance is very efficient and communicates super well. If you are looking for a conveniently located and quiet place perfect for studying or reading a good book, the ridge is the place for you!