Birch Apartment Homes

Staff is GREAT! Roberto and Selena are awesome and always accommodating. Maintenance is quick to respond, and they keep the complex clean. I have been here for almost a year and I will definitely be renewing my lease. When my AC went out they not only gave me a window unit but a portable one as well while the repaired the central AC. Pool is beautiful and clean. I do love it here and am so happy to call Birch my home.

I moved out on 1/1/23. I paid $150 deposit. When i moved out i got a notice saying I owed 56.00. The website showed I owed it but had been credited from the deposit showing they owe me 76.00. I called them repeatedly, they never answer the phone. I emailed Richard and the main email address repeatedly and they never returned my emails. Today, 2/2/23 I get a call from a credit agency! I was placed in collections! I have an almost perfect credit score and these "people" have sent me to collections... even though "THEY" owe me money. They didn't have a problem calling me when they wanted me to resign my lease. This place is disgusting! I couldn't get out of there fast enough. The year I leased there I stayed other places because I couldn't stand the smell. Other tenants were peeing right outside my door. They smoked and partied by the stairs right outside my apartment. A new company bought them out and they are no better than the last. DON'T RENT THERE!! Lee mas

The apartments were recently transitioned to new Management company and some of the Front Office staff is just like the previous Management company especially when dealing with Yvonne and Vanessa whenever you have a concern it seems that these really are not listening to your concerns, it’s more like hurry up and finish talking so I can do something more important. Their customer service is less than desirable and they make you feel like the fact that you are a resident is not their concern nor... do they care whether you are a resident out or not. Lee mas

2 cars vandalized 3 times in 2 months. My husband and I waited over an hour and a half to see the Manager who couldn't find the time and is clearly not at all interested in security of the complex, its residents or their personal property.

Not surprising at all to be treated so rudely by this Manager as my limited contact with her has been consistent.

I have Dallas Code on speed dial because they can't or won't keep these boilers up and running leading to never knowing for sure if I'm going... to have hot water.

They will tell you that there is an onsite manager and security and neither are true. They have a security company that supposedly hits us 4-5 times a day but I haven't seen them in a year or more.

The pools are not regularly cleaned or maintained. Take a closer look and ask to see the 2nd pool that is not attached to the office.

Maintenance requests are completely ignored. I don't believe that in all the time I've lived here, I've never not had to pick up the phone to find out the status on my request.

I could go on and on but I think you get the horrendous reality of this place...

Peace. Lee mas

I would not recommend this apartment to anyone. My car has been broken in to and for some reason the cameras wasn't working. The people out here let their dogs poop anywhere and don't clean up after. I've had my car towed in the so called visitors parking, if you don't pay 5$ per night you have to park on the side of the road which is unsafe for you and your car. Pretty much you can't have visitors! Luckily my lease is over in 3 months or I would just pay to break my lease!