Hampton Plaza at Kessler Park Apartamentos

Hector the new manger is absolutely amazing! He took my friend and I on a tour of the 1 bedroom and 2 bedroom apartments and I just have to say he was such a wonderful person. You can tell he truly cares about this community and is passionate about what he does. The apartments are absolutely stunning with their old charm and historic vibe.

Thank you Hector!

Do not move in

They advertise a gated community but leave it open all the time. My vehicle has been stolen and after it was recovered it was broken into. They do not care to work with residence feeling unsafe and targeted.

Son la mejor opción, y la Atencion es la mejor.

El lugar vale la pena

I went through a hard time recently. Lost my job and everything. Was falling behind on everything and the office staff went above and beyond to help me out with whatever they could. For that I am so very thankful. Great community to live in everyone is very friendly and get get that hello neighbor vibe. Maintenance is always quick to respond.

I've lived in two units. The first unit was infested with roaches and they moved me to another unit (with a higher rent). I was told by a neighbor that I was probably the 3rd or 4th tenant in that unit within the past year. Did they know about the roach infestation? Probably.

The apartment complex will come back and say that they did everything they could to resolve the issue, which is asking pest control (which I already pay for) to come by and spritz and leave. They fumigated the unit, but... when you're dealing with a building infestation, that does nothing. A proactive step would have been moving me free of charge and paying for movers. Instead, I had to resort to asking friends and shelling out my own money for THEIR mistake. I also had to pay another deposit that was eventually credited back to me, but ... another stressful step in a move that could have been prevented with better customer service.

After moving to the 2nd unit, the heat/power for the entire building went out on Wednesday, 2/10. WE ARE STILL WITHOUT POWER. I've called and left emails, and all of them have gone without a response except for the one phone call where I was told they're "working on it" and another where I was told the "poor electrician was there for over ten hours the other day"! They should have been updating us every single day. Instead, my neighbors and I have resorted to driving and checking on our units ourselves, just to make sure it's not submerged in water. Yes, we are all dealing with the effects of this winter storm, but it's your JOB to support your residents. YOU signed up for this job. Your residents should NEVER have to hunt you down about answers and timelines for THEIR HOMES. When I had come into the office to ask if I could work from their office, I was met with hesitance and then was told to "wait a bit" and then see if the power was restored. He said they would "call me back in a half hour" to tell me if they had an empty unit with power for me to use. They never even called. 45 minutes later, I walked over there and basically forced them to give me an empty unit just so I could get some work done. Unbelievable — I shouldn't even have to ASK to be accommodated. They should have been OFFERING ME some kind of relief. Their customer service is truly some of their worst I've seen. "Well, we've just never had to deal with this before" is NOT an excuse — you adapt and you rise to the occasion and you DO YOUR JOB. Lee mas