The Residence at North Dallas Apartamentos

First off, let me just start by saying this place is horrendous! I've dealt with practically everything while living here, including roaches, mold, mildew, car break-ins, and more! Even after dealing with a slew of issues, management had the audacity to give me a $190 monthly increase in my renewal option. The gates haven’t worked since I moved back here a year ago, and they have the nerve increase monthly rates! The management expresses zero empathy for their residents, and provides no real... solutions to your problems. I would stay away from this place if you’re considering it!!! Lee mas

Water damage going on which they charge you even if it was not your fault. Roach infestation almost every apartment building around the outer-skirts (which is pretty big) and there’s been no progress with this problem. I moved in on October and on the first month faced a leak from the ceiling. I reported it and they finally came on February to only add a board over where the leak is happening. This only fixes it momentarily because I can see a large stain forming on the ceiling and who knows... when it’ll pop. I didn’t know about the roach infestation until my third week when I noticed a couple and now they pop up in my room and my bathroom. Keep in my mind I keep my place clean because my mom is a chef herself so she needs to for healthcare reasons. Yet they keep showing up and causing a lot of stress to us. DONT LIVE HERE! Lee mas

Trying to lease here was the worst, most stressful experience of my life. After going through a traumatic life experience I needed an affordable apartment and found this place. When I toured, the leasing agent fully LIED and told me that the unit I had my eye on was fully upgraded like the model. When I picked up my keys was when I found out that my unit was actually not upgraded at all.

When I went inside my unit initially, there were huge, 10 foot long water stains across the entire place,... spanning from the fridge to the patio door (first floor). And there was water actively in the living room as well. When I went back to the office to ask for proof that this water issue had been fixed they told me they would put me into another unit.

They let me tour a couple other units and the first one they showed me had 2 inches of standing water in the bathroom and there were signs that someone had been in there due to the cigarette butts in the bathroom. This unit backed up to the other unit with the water damage.

Eventually they toured me through the final unit I settled on but after a few days I started to notice an insane amount of roaches coming out from everywhere. I eventually realized they were coming out of the freaking drywall. Literally my worst nightmare. I have never been so stressed in my life and I had to have therapy to recover from this experience. I talked to the neighbors and they had been complaining about the roaches for months and that the whole building was infested. I also talked to another couple at the office and they were having the same roach issue in another building.

The one star is awarded to them simply because they gave me a full refund and let me out of my lease so I could go to a different complex. I can't imagine what this would be like for a family who does not have the finances and knowledge to get out of a lease like this and be able to pay for a hotel for several days and movers AGAIN. Horrible company and horrible leasing office. Lee mas

I’ve lived here for two years now. First year wasn’t so bad, however this following year was horrible. It’s true they never answer phones, or emails, you have to go up there every single time. The neighbors across from me had roaches, and now I do. I also had numerous drug dealers/ people who smoke constant marijuana on back porch as neighbors. As well as dog owners, letting there dogs poop on back porch and not cleaning it for months!! Imagine the smell around my apartment! Front office loves... to send out threatening letters, about everything so they can charge you! They don’t care about you or your well being. DONT MOVE HERE. Lee mas

I’m at the end of my one year lease and cannot express strongly enough what a terrible experience it has been. I pay on time every month and haven’t had any late charges so I’m not disgruntled because of my own failures. Here are all of the ways this apartment complex and their management have failed me as a valuable tenant who hasn’t caused them one bit of trouble:
1. Changed me more than double my rent and haven’t refunded me. They owe me more than $1300 and won’t call me back or email me back... . I’m thinking I need a lawyer.
2. I notified them I would not be renewing the lease, in writing per the contract, and never heard back from them. I did this 8 times over the last 2 months of the lease and still haven’t had any response via email or phone.
3. When trying to apply for a lease we couldn’t get in touch with the leasing manager without going into the office and had to go there 4 times to finally secure a lease. So if you live out of the area, I have no idea how you’d ever get a lease from them.
4. They charge many hundreds of dollars over the lease amount for various fees, including vallet trash which I never used, a parcel delivery which I never used and had no access to for the first 8 months living there, and recycling but they don’t have a recycling bin. Those fees came to about $150 extra each month.
5. No access to the workout rooms for the first 5 months.
6. The fob to the facilities works only after pushing it for several minutes and I’ve never been given a new one. The excuse: “We have a new system and can’t program them”
7. The gates have never worked and since you’d need a fob to open them and they’ve never in the whole year living there ever programmed their fobs, they can’t close the gates.
8. Parking is terrible, though I think that’s true of all apartments.
9. We had to register our car with them, again, and the website to do so, never worked. Finally had to go into the office.
10. They do not respond to messages from you using their own messaging system or a direct email.
11. They haven’t ever returned a phone call.

I guess the only way to get anything done is to go into the office and sit there waiting for someone to help you. Not very convenient if you are working. Lee mas