20/2/25
Homeless people accessing the building is a huge issue
I am writing to express my growing concern regarding the security situation at Building B. Despite being told that patrol officers are monitoring the property, I have experienced a lack of response when reaching out to them for assistance. I’ve attempted to contact the patrol officer multiple times this week, specifically about the issue of homeless individuals residing within the building, but my calls have gone unanswered.
Additionally, I’ve witnessed homeless individuals coming out of the... dog wash station and sleeping in the hallways. I’ve also encountered a homeless person when I was coming home at around 5 AM inside building B, where he jokingly told me he was “looking for an empty apartment to crash in.” Of course I don’t know if he was joking or not nor did I acknowledged him as I was trying to rush into my apartment. The gates are often broken, which I suspect may be facilitating unauthorized access to the building. It is particularly disheartening to pay a premium for what is advertised as a "luxury" apartment, only to encounter homeless individuals regularly at various hours of the day.
What’s even more frustrating is when I was asked if I had taken pictures of these individuals, as though that would be my first thought in such a situation. My primary concern in these moments is ensuring my safety and getting to my apartment without incident.
I would like to ask you to consider this situation from our perspective. If you were living here, would you want yourself or your guests to encounter individuals who are homeless and residing within the building? I believe the answer is no. While I understand that the leasing office or patrol officers cannot be in every area at all times, the fact that this issue seems to be occurring almost daily suggests the need for further attention. I recommend an investigation into the matter or an increase in overnight walk-throughs to identify and address the individuals involved. This proactive approach would help ensure the safety and comfort of all residents.
For everyone's safety, please be mindful and cautious when returning home late at night. The homeless I have encountered is a tall black male with a beard and curly, voluminous hair, wearing a green jacket. He has been seen with a shorter white woman. Please remain vigilant and take precautions when coming home. He has been seen sleeping next to the hallway that leads to the courtyard by apartment 2182.
Reseña de Apartments.com
2 personas encontraron esto útil
Administrador de la propiedad en West Love respondió a esta revisión
Thank you for taking the time to share your feedback. We truly appreciate your residency over the past two years and understand your concerns regarding security and maintenance. We strive to provide a comfortable living environment for all residents... and regret any distress this situation has caused.
Please know that we take these concerns seriously and are actively working to enhance security measures, including increasing patrol presence and assessing additional preventative steps. If you ever experience an urgent security issue, we strongly encourage you to contact 911 for immediate assistance. Additionally, please reach out to our office directly so we can address any ongoing concerns.
Regarding maintenance concerns, we appreciate your patience and are always striving to improve our service to provide the best living experience possible. We value your feedback and would welcome the opportunity to discuss your concerns in more detail. Please feel free to reach out to us at WestLove@BellPartnersInc.com so we can assist you further.
