West Love Apartamentos

I am new to the West Love community and so far it has been a great experience! I love having access to a pool and gym right here in my apartment building. The people have been super welcoming as well!

I am writing to express my growing concern regarding the security situation at Building B. Despite being told that patrol officers are monitoring the property, I have experienced a lack of response when reaching out to them for assistance. I’ve attempted to contact the patrol officer multiple times this week, specifically about the issue of homeless individuals residing within the building, but my calls have gone unanswered.

Additionally, I’ve witnessed homeless individuals coming out of the... dog wash station and sleeping in the hallways. I’ve also encountered a homeless person when I was coming home at around 5 AM inside building B, where he jokingly told me he was “looking for an empty apartment to crash in.” Of course I don’t know if he was joking or not nor did I acknowledged him as I was trying to rush into my apartment. The gates are often broken, which I suspect may be facilitating unauthorized access to the building. It is particularly disheartening to pay a premium for what is advertised as a "luxury" apartment, only to encounter homeless individuals regularly at various hours of the day.

What’s even more frustrating is when I was asked if I had taken pictures of these individuals, as though that would be my first thought in such a situation. My primary concern in these moments is ensuring my safety and getting to my apartment without incident.

I would like to ask you to consider this situation from our perspective. If you were living here, would you want yourself or your guests to encounter individuals who are homeless and residing within the building? I believe the answer is no. While I understand that the leasing office or patrol officers cannot be in every area at all times, the fact that this issue seems to be occurring almost daily suggests the need for further attention. I recommend an investigation into the matter or an increase in overnight walk-throughs to identify and address the individuals involved. This proactive approach would help ensure the safety and comfort of all residents.

For everyone's safety, please be mindful and cautious when returning home late at night. The homeless I have encountered is a tall black male with a beard and curly, voluminous hair, wearing a green jacket. He has been seen with a shorter white woman. Please remain vigilant and take precautions when coming home. He has been seen sleeping next to the hallway that leads to the courtyard by apartment 2182. Lee mas

I’ve been here for almost 2 weeks. David, leasing agent, was nice to work with and very knowledgeable. The east gate has been broken twice since I’ve been here ( the entrance gate, then exit gate) posing a security risk due to compromising the premises. I’ve called the leasing office for questions during business hours and I’ve yet to get through to anyone on the phone. Maintenance team comes out quickly to solve issues. Quiet so far, close to work. Giving a 3 due to the gates being broken (&... frequently according to residents). Lee mas

Move in and lease process was very easy despite moving from out of state. Kat gave a great tour and explained all the amenities. My service dog and I have had a great first week. Love the location. So accessible to Downtown Dallas and the Medical District.

Moving in to West Love has been a generally easy process. The office staff was very responsive leading up to the move and very helpful. Maintenance has done a wonderful job in resolving any issues in a timely manner. We cannot wait to get settled in!