Castilleja Apartments

Not only is it expensive rent but the apartments are very outdated! We’ve had work orders out in four months now and nothing has gotten fixed. We haven’t had ice for months and there’s mold growing on the walls from a broken bathtub that hasn’t been fixed for months. These apartments are built cheap and they charge way to much for them. Will not be renewing my lease.

If you’re an existing resident there’s a 99% chance they won’t answer your call EVER!. Even if you leave a voicemail they don’t care. They don’t call you back. I’ve waited more than 4 days. Even weeks to get a simple email answered. Again, They DON’T care. When there’s plenty of people in the office. However If you’re a new prospect you better believe your call will be answered. The gates are working better now. They use to break down every other week.

I lived here for over roughly 3 years, soon to be leaving for work purposes. I love this place, my girlfriend who comes and stays loves this place, management is great, pest control regularly, maintenance gets the job done when needed, in a timely manner, and the staff is very flexible if things happen to come up (especially during COVID). Looks great on the inside and is as advertised.

The only gripes I have are:

1) My unlucky fortune of having children living above me the entire time (on 3... separate occasions). Can't hear the parents walking so I know it's not thin floors.

2) The parking can be atrocious at times. If you get home after 7 pm on a weekday, you're parking a decent distance. I was in building 9 though which happens to not be streetside but in the center of 3 lots that also accommodate multiple buildings. Weekends unfortunately can be even worse.

If I were to ever move back to El Paso, I would not think twice about possibly moving back if I was looking to live on the east side of town. Lee mas

Such quiet place to live, when need of maintenance they take care of it mostly right the next day. Clean apartments and beautiful landscaping.

It’s true that the apartments are nice and the staff is sweet when you move in. If you move in, pay attention to everything and take pictures. When moving out, however, they are poor at getting files done. Near the end of the shortest lease that they have, I noticed a crack in the wall in the living room which was painted over beforehand. I know this for sure because I am the only one that resided in the apartment and the living room never had furniture in it, it was never used. Everything is... done by paper so if you ever receive anything in your door make sure you have enough understanding of what they are asking for. The groundskeepers like to wonder in your apartment if you put an order in for something to be fixed so stay aware of that. Lee mas