The Preserve at Mesa Hills Apartamentos

I moved in with my fiancé in January. In the first week that I stayed here, my fiancé and I were at work when maintenance came and left the back and front doors open. When we went to the office, they were rude and couldn't help us figure out what happened. Then we had a water leak in the kitchen ceiling and all they did was paint over it. Later, the tub in the second room got clogged, even though we don't use it, and water kept coming out of the drain. They took forever to come and fix it,... despite us putting in multiple work orders. Two to three months ago, I was getting ready for work when maintenance came into the room unannounced while I was changing. They said that they had sent a message letting us know they were coming, but we never received a message or a text from them. When I talked to the lady at the front desk, she was rude and said that she had sent a message but couldn't send it again because the internet was down. They said that the apartment next door had a leak and they had to remove our vanity and make a hole in the bathroom. They warned that if we didn't let maintenance come in, we would be the ones paying for the damage. I was upset because they came unannounced, not because we didn't want them to fix the leak. However, they removed our vanity and made a hole in the bathroom, and we put in work orders back to back, but they never came to fix it. Now we have two holes in our main bedroom, and there's water and mold everywhere in both bathrooms and closets. They said they were coming this week to fix it, but no one came. And now the kitchen sink is also messed up, and water barely comes out from the faucet. When we mentioned that we would like to move out or transfer apartments, they said we had to pay an extra fee to transfer to another unit, and if we wanted to move out, we had to pay. Lee mas

I would not recommend living here, and would give 0 stars if I could. This apartment complex is severely outdated and in need of repairs - swamp coolers and ceiling fans are constituted as "AC".

The ceiling fans are all on the same frequency, so multiple times throughout the day and night, the light/fan will turn on or off because a neighbor is changing the settings in their apartment.

The swamp coolers are controlled by the office and as of June 3rd, 2024 have still not been turned on- when I... inquired as to when they would be turned on I was asked for my apartment number 3 times with no reason as to why it was needed to answer the question. I gave them my apartment building, but that wasn't enough. Eventually, I was told it was their "policy". When I called back and spoke to someone different I was told the swamp coolers were being repaired and would "hopefully be done by the end of this week". It hasn't rained in months, and we've already neared triple digits multiple times this month. It makes no sense that they are just now trying to fix the swamp coolers. We have a heat wave warning for Wednesday through Thursday, this is unacceptable.

Most "repairs" are not repairs, but simply "jimmy rigs", you have to pay for your trash to be collected ($20 per month), and you can't opt out of it. Rent fluctuates monthly, people are at the pool late into the night with loud speakers, the laundry room always has several machines out of order, and when questions or concerns are brought to the staff's attention, they are little to no help.

I would not recommend renting here at all. Lee mas

(We’ve seen multiple on our our walks)We are actually very clean people but we got roaches we even bought our own poison/repellent and they’re still appearing we even took our cleaning habits to an extreme and still can’t get rid of them!!! An exterminator comes 2 times within the year and we still see them around the buildings also there is dog poop everywhere

In your lease it states you are obligated to clean the carpets before move out. We did this and gave the receipt to the lady in the office before we moved. They still charged us for carpet cleaning fees. I contacted them and they said that they never received it, but to either email it to them or text them it. I did both. I never heard back and was never refunded. When moving out don’t bother paying to clean the carpets. It’s cheaper not too since you will be charged anyway. Also there’s always... dog poop on the ground outside that they don’t do anything about. Other than these two things it’s a fine place to stay. Maintenance guys are super nice and intelligent, can’t say the same about the office ladies. Lee mas

Worst staff ever, the manager is pretty rude. He is pretty sarcastic and doesn’t help to the residents