The Preserve at Mesa Hills Apartamentos

Let me tell you the staff here is rude! I had a traumatic experience of the fan blade breaking off while I was home and thank god it hit the wall and not me. But they literally did not care they told me they fixed it and to buy a window unit if it was hot. I told them there was mold in my apartment they told me they have been doing this for 6 years it’s not mold. I have had more leaks than I can list. The maintenance will not tell you when they are going for an emergency leak. I was dealing with... a family emergency and came home to my walls and ceiling gutted and my personal belongs thrown everywhere. I thought someone broke in and I didn’t sleep there for 3 days feeling uncomfortable. Please do not waste your time this is the tip of the iceberg. Lee mas

Just read the other reviews and trust me and my wife there's enough bad ones already out there. It's all true. Me and my wife literally have done everything respectfully and gracefully to the tee and they still passive aggresivey treated us bad. These people literally get off on screwing you over. It's truly sad. Glad to be out of there. Life immediately improved.

The worst management company I've ever rented from. Many residents have already left. There are 40+ empty apartments because of the manager and his team. The maintenance at this place is horrendous. There is water damage on all the roof buildings. The pool is always green and the landscaping is just dirt and stickers. Don't waste your time and money here.

I moved in with my fiancé in January. In the first week that I stayed here, my fiancé and I were at work when maintenance came and left the back and front doors open. When we went to the office, they were rude and couldn't help us figure out what happened. Then we had a water leak in the kitchen ceiling and all they did was paint over it. Later, the tub in the second room got clogged, even though we don't use it, and water kept coming out of the drain. They took forever to come and fix it,... despite us putting in multiple work orders. Two to three months ago, I was getting ready for work when maintenance came into the room unannounced while I was changing. They said that they had sent a message letting us know they were coming, but we never received a message or a text from them. When I talked to the lady at the front desk, she was rude and said that she had sent a message but couldn't send it again because the internet was down. They said that the apartment next door had a leak and they had to remove our vanity and make a hole in the bathroom. They warned that if we didn't let maintenance come in, we would be the ones paying for the damage. I was upset because they came unannounced, not because we didn't want them to fix the leak. However, they removed our vanity and made a hole in the bathroom, and we put in work orders back to back, but they never came to fix it. Now we have two holes in our main bedroom, and there's water and mold everywhere in both bathrooms and closets. They said they were coming this week to fix it, but no one came. And now the kitchen sink is also messed up, and water barely comes out from the faucet. When we mentioned that we would like to move out or transfer apartments, they said we had to pay an extra fee to transfer to another unit, and if we wanted to move out, we had to pay. Lee mas

I would not recommend living here, and would give 0 stars if I could. This apartment complex is severely outdated and in need of repairs - swamp coolers and ceiling fans are constituted as "AC".

The ceiling fans are all on the same frequency, so multiple times throughout the day and night, the light/fan will turn on or off because a neighbor is changing the settings in their apartment.

The swamp coolers are controlled by the office and as of June 3rd, 2024 have still not been turned on- when I... inquired as to when they would be turned on I was asked for my apartment number 3 times with no reason as to why it was needed to answer the question. I gave them my apartment building, but that wasn't enough. Eventually, I was told it was their "policy". When I called back and spoke to someone different I was told the swamp coolers were being repaired and would "hopefully be done by the end of this week". It hasn't rained in months, and we've already neared triple digits multiple times this month. It makes no sense that they are just now trying to fix the swamp coolers. We have a heat wave warning for Wednesday through Thursday, this is unacceptable.

Most "repairs" are not repairs, but simply "jimmy rigs", you have to pay for your trash to be collected ($20 per month), and you can't opt out of it. Rent fluctuates monthly, people are at the pool late into the night with loud speakers, the laundry room always has several machines out of order, and when questions or concerns are brought to the staff's attention, they are little to no help.

I would not recommend renting here at all. Lee mas