Three Palms Apartments

I stayed in the apartment for a year and my security deposit was $400 but I didn't receive the full amount back because they stated the kitchen had to be disinfected..My thoughts on this is that is what happens when one tenant moves out and another one moves in... So basically they took my money... So only apply if you want your hard earned money taken...

Please read the reviews before moving into this place! And believe them. I lived here for a year and I read the reviews after paying my deposit and It was too late! To begin everything seems great but that changed quickly. Less than a month after I moved in, my fridge stopped working and all of my food spoiled because I was gone for 4 days. I had to throw everything away. I called multiple time until someone finally came and “fixed” the issue. I bought all my groceries again and the fridge gave... our again and again I lost all my food. They finally decided to change my fridge and I had to buy groceries again. This all happened in a span of 1 week. Then the spinner of the washer wasn’t working maintenance came like 3x before they figured out what was wrong, it didn’t get fixed though. Eventually the washer was swapped, only to have a leak because it wasn’t installed correctly. It took about 2 weeks of constantly calling to get fixed meanwhile I had to be mopping up the water. My window has water damage and a hole was made and Every time it rained, the water would get inside my apartment. After multiple calls and texts and requested to get it fixed, it was never fixed. My toilet was leaking and it took weeks for that to get fixed until one day at midnight it was flooding over, I finally got that fixed but not after bothering the manager because she didn’t think it was an emergency that my bathroom was flooding. You need something fixed, don’t expect any quick results, they’re horrible when it comes to getting things fix. Now on to the deposit! Do Not expect any of your deposit back! I shouldn’t of even clean the apartment. I can truly say I cleaned that apartment really well, I even washed the carpet on the stairs with my carpet cleaner, I moved the appliances and cleaned under, I cleaned all the baseboards and doors. I took pictures of how I left the apartment before I left because I needed proof that it was going to need it. And of course they lived up to their reputation. This is insane! I called and asked about it and of course they gave me the nonsense about the flat fees and they fees coming from the company. I can’t tell you not move in but please make a conscious choice after reading all of the reviews. I’m beyond upset with how this was handled and I know I’m not going to get any more of my deposit back, but I hope this review helps someone else make a better decision and avoids this place at all cost! Lee mas

Apartment are never clean when you move in they are roach infested birds poop everywhere and maintenance never fixes anything stay away!

We moved here because we took over a lease to see if we liked the apartments, we paid $250 fee for our pet and they worked with us on the $250 deposit (refundable deposit) the manager was great at first no issues, there is a major problem with birds and their poop, but management took care of it(it took a while) After our lease ended we decided to stay but move to a bigger apartment. By then the manager said she was quitting because she didn’t have a life outside work and she just couldn’t... handle it. She told us our new apt was going to be ready at a certain date, when that date came around it was not ready. We of course needed time to move our things from one apt to the other, but they just couldn’t get the new apt ready. Manager was leaving at didnt care anymore. We finally get the keys for the apt and it is dirty, it was never cleaned, but they of course wanted the old apt cleaned completely! Which we did. When we signed our new contract the manager that was quitting said not to add our pet to the lease because we would have to pay $250 deposit again, so it was better to wait until we get that deposit back. A few months pass, we go to the office to ask about the deposit and they say they have no record of us ever paying a deposit, i of course didn’t keep the receipts, but i paid with a personal check so i was lucky to have proof. Till this day, almost a year into my lease, we haven’t heard anything about our deposit and they haven’t fixed the issues we’ve had in the apt since we moved here! I would strongly suggest you stay away!! We are only waiting for our lease to end to get out of here! Lee mas

I recently moved to El Paso from California. I have always owed my property and never had to rent, but for this move, renting was the better choice. I didn't know what to expect as a first-time renter or how the process worked. I have been here for four months now. I will shed light on my experience by breaking it down into three categories; management, maintenance, and on-site atmosphere.


Management:

Ray is the leasing manager. He helped make the process effortless as I went back and... forth to California during the initial screening and lease process.

Yasmi is the apartment manager. She is always able to address any minor issue that I have. Yasmi is always very professional and a pleasure to talk to. If you need something you can count on Yasmi to get things done.


Maintenance:

Alberto and Alex are the maintenance team of the Three Palms. They don't talk much, but they do say hi and waive. This two-man team is fast and efficient. When I had an issue with my dryer not working, they were there to fix it the same day.


On-site Atmosphere:

I have been told that I am an old soul. I like my peace and quiet. I have been fortunate enough to have been placed in an apartment with neighbors that seem to have the same values as me. The overall demographics mainly consists of military families, single families, and a few retirees. The overall aesthetics of the apartments are clean and well maintained. My wife and I feel safe to walk around the area any time of the day or night.



The combination of a good management team, maintenance crew, and on-site atmosphere work well together in a synergistic manner. I am glad I chose to utilize the Three Palms Apartments as my transitional residence. Lastly, pay your bills and you will have no problems.


***** I will update my post when I move out. ***** Lee mas