Luxia Gallery House

DO NOT LIVE here I came here last week and talked to the manager, today I came in to check the apartment was a lady her name is Jasmine Very Ruuuuuude, she treated me like I am her enemy, I asked her if I can see some available apartment, she rolled her eyes and said do you have an appointment, I was like no, she well sorry you need an appointment, and we’re in lunch right now, I was like ok and she did have a good day. Wow how hard was to be just nice and tell me have a seat, she was very rude,... talked to her manager Vanessa she tried to fix the situation but it’s too late you are just loosing residence, hire someone that have good customer service. NOT RUDE People, I’m so pissed she ruined my day Lee mas

I've had an extremely disappointing experience with Luxia Gallery House, specifically with Cushman and Wakefield management. The leasing office is completely unresponsive to emails or reported issues. Despite vacating the premises when my lease expired, leaving the apartment in impeccable condition, and providing ample notice as per the lease agreement, they have refused to return my deposit.

The residents here are mostly trashy; packages are stolen, the building is littered, and many do not... pick up after their dogs. The entry gates are not secure, leading to multiple car break-ins, and no one takes responsibility for fixing these access point issues. Door locks have been left broken for years.

Avoid this place at all costs. Lee mas

Current management does not answer the phones or return emails. It’s been over a week and I haven’t heard back despite calling over 10+ times and leaving 5+ voicemails. Notice how they only respond to reviews and say copy and paste responses without actually offering solutions. Stay far away from this place

DO NOT MOVE HERE. save your time, money and the headache. It has been nothing but a disaster to live here. The only good thing was Eric and he left. Now the property was bought and things are getting worse. Deserves a zero.

When I moved into the apartment in OCT, the complex had a 3.9 rating and since has dropped to 3.6. Make sure to pay attention to the bad reviews, They are all true. The locks on the doors from the garage don't work most of the time. For a solid month, I had to walk upstairs... and all the way around just to get to my apartment because they would not fix the lock from the garage or leave the door open to get in. I had to complain 3-4 times before the assist manager finally got annoyed enough to do something about it. It's impossible to have anyone over because there is no way into the gate. There is two annoying neighbors who leave their dogs outside ALL day to bark at everything. I have complained about 20-25 times to the manager and he did nothing about it. This was after the 8-9 times I complained to the assistant manager with no response. When working from home and you hear a dog bark all day, it gets really frustrating. The hallways are always dirty, smell and even smell like weed but the staff does nothing about it. it took 3 months for maintenance to handle my requests when I first moved in. And that is only the beginning of headaches that came with moving in. Now there is an additional $3,000 charge that the office knows nothing about. The new management just showed up with no game plan and nothing working. They were not prepared, so disorganized.

The complex is nice and very convenient as far as location but not worth the price or headache of everything else, or the lack thereof, that comes with it. I could keep going on about the issues here but I hope this is enough to keep you looking for something else. Lee mas

Do not live here if you work from home!

I have lived at Jefferson East Branch for about 6 months. They are constantly doing "Mandatory Inspections". They do not allow scheduling, which is extremely inconsiderate. The number of inspections is not reasonable.

I have had several instances now where I am in the middle of a meeting and maintenance is banging on my door, twisting the handle, and yelling from the other side to get in.

I also want to mention the property is very passive aggressive in... their emails. It is very unprofessional and off-putting. After speaking with several residents in the complex a lot of us are feeling the same way.

I highly encourage you to look elsewhere if you work from home or do not want people intruding into your apartment on the regular. I will not be renewing my lease. Lee mas