Civic at Frisco Square Apartments

Service call Everything was great and as usual Carlos took great care of us!

I lived at Civic at Frisco Square for ~3 years. While the location is convenient and the maintenance staff was kind and responsive, the overall experience declined over time. The main elevator by the loading area was down for over a month during my move-out, making the process harder — with no apology or support from management. Communication was inconsistent, lease renewal info was so delayed we ruled a renewal out, and management turnover was frequent. Despite branding itself as a luxury... complex, in-unit washer/dryers aren’t included, the clubhouse isn’t usable for remote work, and parking is both limited and monetized. When I asked about placing a moving POD, I got conflicting answers and zero help — even after being a long-term tenant. I hired a professional cleaner upon move out, but they still charged me a cleaning fee upon move out and included other bogus line items. The actual units are average, the gym is outdated, and rent feels overpriced for what you get. Civic looks good on the surface but fails to deliver a solid resident experience. Lee mas

This place is the worst place I have lived and the most expensive. They treat you like a child. The warden comes by often for monthly inspection. The common areas and pool is gross. It is not well maintained. The units are not well maintained.

I would not recommend this property to anyone. The construction of the building is poor and looks to have been rushed. For example, a hole that was cut in the ceiling for a light fixture was cut too large leaving a gap around the edge of the fixture. There were other issues including poorly installed cabinets, cheap materials used for installation, and existing damage left from previous tenants that was never repaired. There was a gap under my front door that let in bugs from the open hallway.... This would also make a howling sound if it was windy outside. The hall that I lived on always smelled like marijuana on a normal basis. Other tenants would constantly leave trash bags outside their doors lying on the ground. Upon moving out, I was charged for a sound bar remote that they claim was missing. This missing sound bar remote was never there or accounted for in the lease agreement when moving in. Lee mas

These apartments are in the heart of downtown Frisco. The apartments themselves are also fantastic. Everything is clean and well taken care of. I love it here. Tina is a wonderful property manager, as well as her team, everyone here in the office is very nice and helpful.