2828 at Royal Oaks Apartamentos

Too many roaches. It’s very annoying. You can’t even live well in your own apartment. They will get in the cabinets, couches, bed, even in the food if you leave it open for a few minutes. I’m tired of seeking help from them. They charge you for pest control but do nothing about it. The guy they sent does nothing. Whatever he throws, does nothing to these roaches. I have barely stayed in the apartment for 6 month, just imagine a year from now!!! It’s like a joke!!!!

I would not recommend this complex for several reasons. The first being the plumbing. I cannot express how frustrating it is for water to continually come through the floors, the walls, the ceilings, etc. I have spent so much money replacing things from water damage. Secondly, the area is extremely dangerous. There have been multiple burglaries and drug/cash exchanges in this complex. Someone stole my puppy off the balcony a few months into moving here. My packages are stolen all the time and I... always have different units mail in my mailbox and never seem to receive my own. This complex is also located across the street from a “hoe walk” so be mindful of your young children. The security people always sleep in they car or big chilling in the apartment gym. Lastly, although the renovations may look appealing, looks can be very deceiving.. the floor peels and the mold is overbearing. The maintenance team does their absolute best to respond to concerns however this is dang near an every a month thing and a big inconvenience.. it’s not enough to “do our best to fix it or respond to concerns” when your entire living experience is overwhelming. Again. I would not recommend anyone to live here unless they are complete desperate for last minute moving. Lee mas

The gym was raggedy and had broken equipment for years. Don’t be fooled by the pics online are recent renovations.

The Texas pool has always been closed. The pool nearest the office was closed as well for 2 YEARS and then RECENTLY when it opened you had to have a wristband. The wristbands weren’t an issue until residents literally threw parties and left their alcohol in the pool and grill area.

No big deal, I don’t care about my neighbors having a great time at the pool. It’s an amenity we... all paid for and couldn’t use for years.

The apartments are disgusting. The wall as are thin. If you live anywhere but the 3rd floor, you’ll be frustrated with noise of walking, running, pets and talking / music playing.

If you love roaches, mold and not getting work orders done, this is the place for you. I don’t recommend this place to ANYONE let alone somebody who has to work from home. It’ll beH—- trying to focus on work while renovations are going on as well.

The office will mark you as having negative rental history every time you’re late on rent. You get a $60 late fee and a $15/ day fee for late payments. If you don’t get paid exactly on the 1st of the month, this isn’t the place for you.

You’ll get emails about neighborhood activity and not in a good way. Crime is crazy in the area. As a matter of fact the crime is so bad, we got emails of armed robbery multiple times. And car break-ins as well. There are garages for a fee monthly.

Parking is bad for guests and they will be towed. No exceptions.

There is visitor parking on the side of the building but it’s 5 spots, you can also add a guest for 24 hours with the tow truck company if you have a guest coming over.

Service request were never done correctly. I have videos of how my entire closet fell down and I had to ask 3 TIMES in writing and threaten to go to housing court in order for it to be done.

When I moved out I was told that the kitchen was dirty, I have a 3 minute video upon move out showing that it’s not. I had to send the video to the leasing office for them to admit it was an error that I was almost charged $60 for.

Also, the unit flooded (which I also have videos and images of). I was never let out of my lease, my bed was damaged and I complained that I had fear of mold multiple times. Mold inspection was NEVER done. Don’t waste your time or resources here. Lee mas

I didn’t even move in to this place and for good reason. I applied and they never got back to me I called about 12 times and they responded 3/12 they were waiting okay at customer service but could definitely be better. Every time I called they would just blow me off and tell me to call later or that someone would get back to me (which they didn’t). I really tried to be cooperative but if they won’t answer my calls now there’s no way they were going to answer me as a resident.

I’ve been living here for less than a month and in that time my hot water heater and furnace both stopped working. It took them four days to come fix the hot water heater only for the maintenance person who came to say they don’t know how to fix the furnace. It’s been more than a week that I’ve been without heat in my apartment and even after calling and showing up in person to the office it still hasn’t been fixed!

They are disorganized and have very poor communication skills one lady told me... that the maintenance team would be arriving before the end of day. For days we called up to the office asking when the maintenance would come And everytime we were reassured that they would come that very same day for days in a row. Eventually it came out that when they had come to look at the water heater they realize they would need an AC technician to handle the furnace however this wasn’t communicated to us, And the fact that the leasing employees were telling us that maintenance would come look at it that day leads me to think it wasn’t communicated to them as well. All in all it’s been over a week since I’ve had a working heater in my apartment and I was just told that I would have to wait an additional five days since it’s the holidays for them to be able to contact the AC technician.

I would break my lease if I could cover it financially I don’t know I’m going to do another 11 months here with such poor management. If I could leave here without ever having to contact/need the leasing office and maintenance team that would be a dream. However the reason that you move into an apartment is because when things break they will be there to fix it how incredibly inconvenient that that doesn’t seem to apply here at City West. Lee mas