The Grand Hampton at Clear Lake Apartamentos

I recommend this community I been living here for a little over 3 months now and everything has been good office staff is grate maintenance is awesome

I have lived here for a year and within that year it as been a nightmare! First when I moved in I almost fell in the tub because it was so slippery, so I bought a mat to put in the tub then when I took the mat out it pulled all the spray paint they sprayed to cover the dirt and nasty stuff. My bathroom sink was leaking and I put in several request for them to fix it and they would never come in the unit to fix the problem even though I gave them permission to enter, (i seen from doorbell camera)... so I fixed it myself. Also I was in the hospital for a month and when I got out I spoke to the apartment on site manager and told them my situation and that I was looking for assistant he acted like he would work with me but when I went to get some paperwork from them they let me know that they filed eviction on me without any kind of notice, they claim they put the notice inside my apartment but they never did and because of the doorbell camera I had proof that they didn’t. I could never go outside onto my balcony because the balcony was dangerous unsafe and unstable. The i ring on the cake is that my AC vent was leaking and damaged the ceiling I put in a work order and they came and looked at the ceiling but did not do anything to fix it, 2 weeks later it rain quite a bit and the ceiling hole became way bigger and then my AC stoped cooling the apartment because of the hole. I called and called and left messages and left tons of matience request asking them to help me because my unit 90 degrees because it is summer and it has been for 3 days with no AC and they have not fixed or called or tried to help me in the middle of the summer. Lee mas

This place is not kept up at all. The office is impossible to get ahold of and the units are filled with mold. If you try to make a maintenance request they never answer or don’t do anything. The units are also very poorly kept up. They are renovated but cheaply and falling apart. No matter how much I cleaned I still had bugs that would come in from the structural holes.

Neighborhood is pleasant, quiet. Neighbors are even nicer. Though recently new management came in. They're as nice as the last management and are renovating the whole complex. Repainting, repaving, fixing roofs, etc. It's been needed.

Though they're doing it all at once instead of spreading it out evenly with time. Maintenance here was always quick and super nice, though now they have their hands full with full scale renovations. They can no longer fix individual apartments or answer requests.... People have mold, my bedroom and bathroom walls are cracking, and my tub is fully cracked. My maintenance request was made last December and now its February... the renovations were necessary, but they threw the current leasers under the bus to do it. They refused to stop and can only make empty promises as to when your apartment may get looked at.

Did I also mention they keep changing websites to pay your rent? Each website is riddled with bugs and this month's bug is that you can accidentally overpay your rent. Management has told me they can't do anything about this. If you made a maintenance request on the last website, they will also fail to tell you it was deleted. There won't be a follow up email or phone call about it. You have to figure these things out on your own and be on their case about it. Not that they'll look at apartments anyway. Its full steam ahead with renovations.

The entire staff was also out sick with covid last December and came back better in January, but still maskless. They refuse to wear any as well. So good luck if you're doing a walk in and have pre existing conditions. Health is not a priority here. Lee mas

These people do not pay any attention my roof has come down 2 weeks but they have not repair now there is no water they did not inform also that the water will not come today where we will go for pee n poo .in the morn I saw there no water I called them they saying work has started for some leakage but they should inform us atleast so that we can store some water .With folded hands I will say please do not come here .