Crescent At Cityview Apartamentos

Thank you for sharing your concerns with us. We apologize for the inconvenience caused by noise levels and improper disposal of trash by some residents. Your feedback is valuable to us, and we want to assure you that we have taken steps to address... these issues.

We have implemented strict rules and guidelines regarding noise levels within our community. Our goal is to create a peaceful and enjoyable living environment for all residents. We are actively monitoring noise complaints and taking necessary actions to ensure that everyone respects quiet hours and maintains a considerate attitude towards their neighbors.

Regarding trash disposal, we have reinforced our policies to prohibit dumping trash outside designated areas. We encourage residents to utilize the garbage dumpsters provided and to report any violations promptly.

We understand how important it is to feel comfortable and at ease in your home, and we are committed to making improvements to enhance your living experience. If you have any further concerns or need assistance, please do not hesitate to reach out to our management team.

Thank you for choosing to be a part of our community, and we appreciate your patience and cooperation as we work to maintain a harmonious living environment for everyone. Lee mas

Thank you so much for your wonderful review! We are delighted to hear that you are very happy living here and that you appreciate the efforts of our property managers and maintenance team.

Ensuring a clean and safe environment is a top priority for... us, and we are glad to know that you feel comfortable and at home in our community. We love hearing about your positive experiences, from having a nice fenced area for your puppies to play to enjoying friendly neighbors and a welcoming atmosphere.

We strive to create a pleasant living experience for all our residents, and your feedback motivates us to continue our efforts. If there's anything else we can do to enhance your stay or if you have any suggestions, please feel free to reach out to us.

Thank you for choosing our community as your home. We look forward to continuing to provide you with excellent service and a happy living environment. Lee mas

We appreciate you taking the time to share your concerns about your experience at The Crescent Apartments in your 2017 review. We sincerely apologize for the negative experiences you encountered during that time.

Regarding the raccoon issue and... maintenance delays you mentioned, we want to assure you that we take such matters seriously and have made significant improvements since then. Our team has worked diligently to address wildlife intrusion and enhance our maintenance response times to provide a better living environment for our residents.

We understand the importance of consistent management and have taken steps to improve our team's stability and communication. These efforts aim to ensure that all residents receive the quality service they deserve. Lee mas

Villa Serena Management does in fact care a great deal about the safety of our residents. This is why we work hard to make sure our gates work and repair them as timely as possible when they get hit by vehicles or malfunction. Shortly after taking... over The Crescent, we installed more secure strike plates on all entry doors to make them much harder to kick in or break into. Our staff also attends monthly PIP meetings provided by HPD which help educate staff and provide crime statistics to keep us informed and help us with crime prevention. We have strict screening criteria and run thorough background checks on all applicants. If a guest or visitor of a resident is the cause of illegal, violent, or aggressive behavior, we hold the resident accountable and serve them with a notice to vacate. We also have a great deal of sympathy for any resident who is the victim of a crime and we understand that is a scary, frustrating, and extremely disturbing experience. All of that being said our sympathy does not equate to releasing someone from their lease. A TAA lease is a binding legal contract, for which it is our duty and obligation to enforce to the end of the lease term. Even though, crime knows no address and can occur anywhere, at anytime, and we do all that we can to foster a comfortable, peaceful and enjoyable environment in which to live, we can certainly understand if a resident were to opt not to renew their lease, after an experience such as the one described by this resident. Lee mas

Thank you! We are so glad you are happy and receiving the type of service and experience we strive to provide to everyone!