Hayden at Enclave Apartamentos

Rats everywhere, roaches, broken floor planks, mold, smelly. Apart of that, the Unit was not ready as per lease date. Paints and Carpet cleaning is done after my lease start. Still the day i moved-in, i raised 12+ service request for the bad conditions including floor and fridge. I moved in with very old fridge with missing parts and damage machine but still they charge me $940 for fridge after move-out. i moved in with damaged 35 year old floor and i got email confirmation also that it will not... be charged in move-out but still they charge me for flooring at move out. which brings my final statement more than $1800. Maintenance service is worst same as Management. we have a water leak and they took more than 10 days until it create MOLD. Initially they will enter you with all mess in Unit and charge you for all at move out even if you have all proofs. Be safe. - B0407 Lee mas

I moved in here about 4 months ago with the promise of "luxury apartments" and have been sorely disappointed in the condition of the property as well as the poor management. Had $5k worth of bikes stolen and caught it on video and management's response (after 30 days and numerous emails) was "it reflects in the resident handbook; no structure changes or additions may be made to the exterior of the building". I'm sorry but I'm 99.9% sure that bikes on a patio is not a structural change.

So... much dog poop on the property that I have to have special rubber shoes that I take my dogs out with because I step in it every time I leave my apartment. The off leash dog park has so much poop not picked up that on warmer days, you can smell it. When my dogs are in there they have to have their feet washed before coming inside because they are stepping in other dog's poop. Management fails to empty trash cans on any routine basis, leaving a squirrel in it to decompose in the heat. I personally bought a dog poop scoop and left it in the off leash dog area to attempt to encourage cleanliness. I also have spent numerous hours cleaning up the off leash area so my dogs could safely use it.

The laundry room trashes are never emptied and the counter tops are never cleaned - again had to go buy my own washer and drier as there's no way my clothes were getting cleaned in their laundry room.

The "security gate" is broken and propped open 80% of the time - so much for any security.

If I were you, I would look anywhere else but here. Lee mas

I moved in here about 4 months ago with the promise of "luxury apartments" and have been sorely disappointed in the condition of the property as well as the poor management. Had $5k worth of bikes stolen and caught it on video and management's response (after 30 days and numerous emails) was "it reflects in the resident handbook; no structure changes or additions may be made to the exterior of the building". I'm sorry but I'm 99.9% sure that bikes on a patio is not a structural change.

So... much dog poop on the property that I have to have special rubber shoes that I take my dogs out with because I step in it every time I leave my apartment. The off leash dog park has so much poop not picked up that on warmer days, you can smell it. When my dogs are in there they have to have their feet washed before coming inside because they are stepping in other dog's poop. Management fails to empty trash cans on any routine basis, leaving a squirrel in it to decompose in the heat. I personally bought a dog poop scoop and left it in the off leash dog area to attempt to encourage cleanliness. I also have spent numerous hours cleaning up the off leash area so my dogs could safely use it.

The laundry room trashes are never emptied and the counter tops are never cleaned - again had to go buy my own washer and drier as there's no way my clothes were getting cleaned in their laundry room. When installing my washer and drier I noticed I had no hot water shut off and asked an emergency hot water shut off be installed for safety and was told that they didn't have the part so he showed me how to shut the water off to my entire apartment if I had an emergency.

The "security gate" is broken and propped open 80% of the time - so much for any security.

If I were you, I would look anywhere else but here. Lee mas

The entire process of leasing here was messy. I was told I would receive certain documents within a certain timeframe and it never happened. They also are generally unresponsive. Most of the time if you call or email they do not respond. Many times I have to go to the leasing office in person. I moved in about a week and a few days ago. I then quickly realized I had made the biggest mistake. The unit itself is decent looking and has a lot of potential. However, on my move in date my apartment... was not ready. It was dirty, dusty, roaches everywhere, the paint on the walls was bad, the patio screen door is missing a huge part of it, air filter extremely dirty, dishwasher does not work, ice machine does not work, non working toilets, leaking faucets, etc. It looked like the previous tenant had just moved out and then they gave me the key. I went to the leasing office to talk to them about the issues and was told I would need to submit maintenance requests for all of the issues. After pushing back and going back and forth with them they sent someone to do a touch up paint job, fix one of my two toilet issues, and to clean a few areas of the apartment. (Most of my issues have still not been resolved). Now, for the biggest issue. The complex is rat infested. Since moving here I have not been able to sleep properly. I am constantly awaken at night due to rodent activity. At this time the rats seem to be in the walls and in the attic. (They do have rat trap devices outside around the complex). I really love the layout of the apartment however, the rat infestation and poor communication from the leasing office is not worth it. I am losing sleep and have lost the peace of mind that one typically has at home. I tried to wait a while to give them an opportunity to remedy the situation but it appears they are not trying to resolve living condition issues. Lee mas

I have proof and videos to support and the property management changes constantly first it was Dailia, then Trevor, Veronica now its Evelin (manager) and Stephanie (assistant manager). I recently just saw mouses roaming around which is new I never saw any before and it has become very unsanitary by the way. I am not sure who they have moving over here in these apartments anymore. The amenities haven't been working in the gym area anymore for over 1.5 almost 2 now there use to be yoga, fitness... instructor classes that go with the equipment that you see in the gym. The tv stopped working a long time ago and the speakers are just there for display pay attention when they are showing you the property and walkthrough of the property grounds for the first time. They took away the 24-hour security guard that use to roam the apartment a since then everything that I said above has been happening constantly, I think somebody figured out the gate keypad to make the gate stop working to where is stay open and this is on the main side okay not even the one in the back and I stayed at the front of the apartment and one of the agents who works there car was even stolen and we park in the front.... that is scary so the action isn't even happening in the back anymore so the automatic lights they have by the pool that helps with intruders is not working! My neighbor came and told me I have to put a lock on my steering wheel because I don't have a push start vehicle so my car wont be stolen this just happened BTW Oct 2023 and a couple days later. But my car was being towed and I live here is the cherry on top for me and everything that I have been through with these apartments! I truly can't believe nobody is trying to assist me and I have been a resident for over 4+ years despite everything mentioned and I have not said a word. For me to have to write a review for viewers to read is out of my element and I do not write reviews but I had to do this time because I feel so mistreated and unheard and I have never complained about any of the issues going on with these apartments until now and I really did not want to do this but I felt I had no other choice and I hate that it had to come to this. I will no longer be referring anyone else to these apartments until they make things right. These apartments have definitely changed. Rent is way too high to get mistreated by any property management American Landmark Lee mas