Retreat at Lakeside Apartamentos

I have truly enjoyed my time living at the retreat at cypress station. The new leasing office employees are very nice and helpful, maintanence always shows up on time with a smile mr Victor the new lead maintanence are always taking care of my issues with my apartment, I’ve been living here since 2011 and never been so happy with the complex, the fountain by the lake looks so nice at night.
The parking has gotten better since the new towing company started doing their job.
I want to give a 5... start review and share my current experiences to all the new residents. Lee mas

This place is a joke and a dump. Trash everywhere, no parking not even the one you actually pay for. The Managment hides from the problems. Gun shots like crazy. They don’t help you ever no Laing me ever done. Mold everywhere form the walls and roof Leaking into the patios and the actual Apartment. This place is old nothing is new those pictures they have are not the real ones. They are ugly and the appliances don’t work. They break all the time they leak the fridge will stop working and it... comes infested With cockroaches. No security they will also not take out your trash. The so call lake is a green swamp with overgrown grass everywhere and dog shits all around. The pool is never open, neither is the gym they have. It’s a complete joke be prepared to also see trash everywhere and you cars to be burglarized and dented and scratched on purpose. To have homeless people to sleep in your patios because the gate doesn’t work correctly and anyone can come in. Lee mas

These are the worst apartments I’ve ever lived in! Management is terrible and staff is rude. Parking sucks and if you don’t want to pay 30 dollars you have to park on the street. High rate of crime in the area and inside the apartments! I have to deal with pest, mold, water coming out of the ceilings. Gunshots at night. No amenities whatsoever because the pool has been closed for 2 years now. 5oaks across the street that was first named Stoneleigh is a way better option for the same price. I... should have compared the reviews and now I’m miserable here! Lee mas

Management changes every 3 months and they never answer the phone. We have issues with pest including ants, gnats, carpet bugs, roaches, and raccoons.Terrible parking, several gunshots can be heard often. Pool hasn’t been open since I moved here 1 and a half year ago. I had a water leak come through my ceilings. Staff ls rude especially janelle. I’m miserable here at these apartments I will not recommend anyone to move here trust me!

I am I resident at The Retreat at Cypress Station. I have had problems with my door for over a year and it has progressively gotten worse. I placed a work order in July 3, 2020 and it has still yet to be resolved. Rosa, the property manager told the asst manager to tell me that I would have to BUY a new door if I want it replaced. She’s refusing to even speak to me, she won’t answer the phone, won’t return my phone calls or emails. I have been a resident here for over 3 years and I have decided... not to renew due to how I’m being treated. This issue is clearly a foundation issue- the maintenance members even agreed with me this is a foundation issue. She’s seen photos of the door and simply refuses to help me. I’ve never been treated so poorly in my life. Lee mas