31/10/22
Don’t move here
DONT MOVE HERE. If I could give no stars I would. Most of the 5 star reviews are given because they “ask nicely” at move in. I’ve been met with issues since I moved in last month. From roaches, to loud neighbors every morning at 6am, to gun shots EVERY NIGHT, and construction on other units without notification of the noise. They are nice until you bring them a problem then they’re beyond rude. I’ve barely gotten a good nights sleep since I moved here. If ur moving from out of state, BEWARE... because they won’t tell you any of this.
Reseña de Apartments.com
Administrador de la propiedad en Serena Village Apartments respondió a esta revisión
We are sorry to hear about your recent experiences and want to address your concerns directly. We take all feedback seriously and strive to provide a comfortable and enjoyable living environment for all our residents.
Regarding pest control, we have... a comprehensive pest management program in place to address issues such as roaches. Our team regularly treats the premises to ensure a pest-free environment as much as possible.
We are also committed to addressing noise disturbances promptly. Please contact our management team directly with specific information about the loud neighbors and noise issues so we can take appropriate action.
Safety is paramount to us, and we work closely with local authorities to ensure the security of our residents and property. We take reports of gunshots seriously and encourage residents to report any safety concerns immediately.
We apologize for any inconvenience caused by construction noise. We strive to provide advance notice to residents about any planned maintenance or construction activities to minimize disruptions.
Our staff is trained to be customer-friendly and helpful in addressing resident concerns. We regret any instances where you felt our team was rude and assure you that we are here to assist you in any way we can.
We value your residency and want to ensure that your experience improves. Please reach out to our management team directly with any further concerns or if you need immediate assistance. We appreciate your feedback and hope to address these issues to your satisfaction.
Thank you for your understanding.
