27/2/23
Roaches & Rats
If I could give negative stars I would. This is the worst apartment and management I have ever rented from. The place is absolute dumpster fire. Their dumpsters are overflowing with trash, Rat communities are living under the dumpsters. There is never parking because guests do not use guest parking. I have been dealing with roaches for over 6 months and they send the same company, and it never lasts more then a day or two before the pests are back. They are forcing residents to buy their $85... cable package that isn't close to comparable internet speeds of what I already have through the same company. They tack on amenities and fees to your monthly and obviously don't fix a thing besides curb appeal to attract new tenants. I've had water damage issues 3 times in 2 years. One time they said I was going to have to pay for the carpet since I pulled it out and threw it away. I waited 72 hours and called the emergency hotline over and over. I got no reply. I did the repair myself because mold was starting to grow, and my wife was pregnant at the time. The office assistants will take your number down, and never pass it on to management if you can actually get ahold of someone instead of their voicemail. Good luck look elsewhere
Reseña de Apartments.com
12 personas encontraron esto útil
Administrador de la propiedad en The Gibson respondió a esta revisión
We are truly sorry to hear about the issues you've been experiencing at our apartment complex. Your feedback is incredibly important to us and we're disappointed hearing your experience has been anything less than positive. We assure you that this... does not reflect the standard of service we aspire to provide, and will take immediate measures to rectify these issues. The health and safety of our residents is always a top priority for us, so all your concerns are sincerely appreciated. With regards to parking, pest control issues and maintenance fees, please be assured that your feedback has received our utmost attention; rest assured, rigorous efforts will be made in improving these areas of concern. Also, kindly accept our apologies regarding the communication issues with office assistants; we have taken note of this issue as well.
On a final note, we truly empathize with situation pertaining water damage repair costs you had incurred due personal initiative in dealing with mold growth — this should not have happened. It troubles us greatly knowing that it occurred during such an imperative time for your family.
Once again thank you for bringing these matters up; we apologize sincerely for any inconvenience caused by them.
