Valley Oaks Apartments

Pésimo servicio todos lo meses las utilididades suben y suben días de días sin agua caliente y no te dan ninguna explicación solo que están arreglando la administración muy mala educación

Id give it a 0 if possoble. They destroyed my property and made me pay for it, they NEVER answer the phone, parking is a joke, good luck getting a maintenance request done in the foreseeable future, and post steals your packages and tells you to contact seller to resend...how many "lost" packages warrant an actual conversation with the carrier especually when video proof is provided? and the lies these 5 stars say about staff is completely inaccurate...we've changed office staff 5 times since... April this year. I have never hated living in a complex in my life. They wrote me back to my review once said they would call me about the multiple issues I'd discussed then deleted their comment and never heard from them. Lee mas

**Nov 22, 2021 - The nightmare continues. The parking situation is a joke. Although there are always numerous parking spots available we have to register our guest. Then the registration is broken and it will not allow you to register a guest. My guest are forced to park on the street and walk in the cold weather to my apartment. Still have leaky roof with stains on the celling. When I put in an online request the are marked completed but the work is never done. I have a bathtub needing... to be resurfaced, I had two different people call me on the same day enduring that the work would be done and it was not. There are charges for all kind fees and very little explanation. You cannot reach the office during office hours Lee mas

I have lived here 3 years now and have gone through several management companies, they just keep getting worst. If you have a complaint or. Question do not try to call they never answer the phone . All the “features/amenities “ that they have listed is a lie . I don’t have a electronic thermostat half the time it doesn’t even work. The so called “granite” is just plywood colored like granite. We do not have covered parking. The trash service is a joke . The package center is a joke because no... delivery service will use them . Parking is horrible unless you pay for reserved parking . They charge your visitors $3 a day to park to visit . No one cleans up after their dogs. The walls are so thin you can here when someone uses their shower . Cars get towed . The pest control is a joke . They charge you for it but never sprays not even when you ask. The pool hasn’t been open since 2019 except once . The gym is not available to all residents. You have to pay for a key fob and even then you can’t use it after 5pm. Maintenance is better this time but the office people are horrible. If I could afford to move I would have already . None of my cabinets have handles or barely close . Stay away from here unless your desperate for somewhere to live . Lee mas

Office never calls you back when they say they will and doesn't answer emails. Maintenance doesn't come unless you hound the office 3-5 times per day (this was after weeks of no one coming or even reaching out to me about an open maintenance request).