The One at Lubbock Apartamentos

I renewed earlier in the year for reduced rates. The coming months were hell, from A WEEK without water in our building(during a blizzard), to rodent infestations. I decided to not got through with my renewal and opted to pay a cancellation fee. It was denied.The new management was transitioning in at this time. They demanded that I bring in a sublet and pay a transfer fee ,which I did.

A couple of months later I was sent to collection for not paying the sublet fee which I did, because the... sublet process was completed. I was then sent to collections again because the new tenant stopped paying rent and left. The reason was that they lost his contact information and then held me accountable for his lease(after subletting and paying the fees twice).

I was not informed prior to any of the times I was sent to collection. They just put it on my credit and sent me to a collections agency like I refused to pay.

The apartment is still trash till this day. It would be better to live in the streets and buy a tent. They have no quality control, the apartments only look good on the outside. Inside is an absolute tripe . You will have to embrace the roaches as they are tenants too. Maintenance ? forget about that till you move out. or they do come and steal your stuff(from experience).

DON'T DO IT. JUST DON'T Lee mas

While living at The One, the management changed twice and lost all files from previous management. They said there was nothing they could do when I disputed room damage charges because they have no proof from previous room condition forms. All staff are unhelpful and no one responds to calls or emails. The utility company they use charge almost triple the amount they should and you can't ever get in contact with anyone about it. The gates never work and the complex itself is not kept up or... cleaned. The pool is always closed and the gym is only opened during office hours which also change all the time. Do not be fooled by the low rent prices, they are low for a reason. Lee mas

This place is not worthy of even 1 star. Upon arrival on move in date, my daughter and her roommates encountered a filthy, disgusting, trash heap, dilapidated mess! Cabinets broken, warped ceiling, roaches crawling on the walls,-absolutely disgusting! We were assured it would be ready by nest day-but there is no way this can fixed overnight! Students and parents beware. This place is horrible.

Don’t believe the fake 5 star reviews.
Maintenance requests are never taken care of, lots of cockroaches and Horrible staff, especially Gabby! They shut off water for 5 days during holidays without notice or compensation. Still made us pay the water and rent bill fully. When I first moved in, the whole apartment smelled like dog pee. They wouldn’t acknowledge the problem or do anything about it, I had to get it cleaned all by myself. They simply don’t care about the residents. Lots of... additional charges for no reason at all. All 1 star ratings come out of truth. Lee mas

It’s cheap for a reason, they lie about renovations and safety features. Very rude front staff