Parkwyn Townhomes

DO NOT MOVE HERE!!
I’ve lived in 3 units in this property. My last unit my pipes busted 4x and took them forever to fix the issue.
Corporate came and moved me to a different unit on the other side saying “this side doesn’t have many issues”
On Jan 25 I reported that I had a leak in my bathroom. Maintenance said it was due to a loose pipe under the sink then they said it was the faucet. Plumber came out and couldn’t find a leak but water was still leaking. I have mold all underneath my bathroom... sink. The siding was so soft from the mold you could push a hole through it. Nichelle sent maintenance out on March 13th and all he did was replace the side of the cabinet. The mold was never addressed. On March 14th Nichelles said maintenance would come on the 17th to remove the mold and fix the cabinet. Still no one came. I called office and Diane said Nichelle went on vacation and didn’t leave any instructions on fixing the issue while she was out. I went into the office yesterday and she constantly dismisses me (video attached) then later puts a violation on my door saying I was yelling and screaming which I wasn’t. Maybe frustrated but not yelling. Letter advised I can no longer come into the office. I’m so frustrated. I’ve been having headaches for a month straight and I’m sure it’s from the mold. My bathroom smells awful. I have now had mold for 2 months. I’ve never been late on my rent since moving here.
I don’t have the means to move and I just want my issue fixed. I’ve called and email the city and corp and I get no help. Nichelle is a horrible manager. Even the girls in the office says Nichelle doesn’t communicate with them and Diane encourages me to keep calling the city because there is nothing they can do. The water is off every week. They don’t fix anything they just put a bandage on the problem. I’ve spoken to ALOT of residents and we are thinking of putting together a group to address all of our issues. Some residents and myself are scared of retaliatory actions. Hopefully someone sees and can help get my issue resolved.
DO NOT MOVE here unless it’s your last resort. Lee mas

I have lived here about 4 months, and I will not renew my lease. There are maintenance issues. Air conditioning, water leaking into the apartment. Unprofessional office staff. I have never seen the manager. She hides out in her office. Closet flooding when it rains. Huge puddles of water when it rains. Had to wear rainboots to get into the apartment as the sidewalk completely floods. The grounds are dirty, and the parking lot dirty and muddy when it rains. People can't seem to put trash in the... trash cans. Not sure why the parking lot can't be cleaned, or power washed? They seem to keep the outside of the office clean and tidy with landscapers. Lee mas

I've lived here for a while now and I can't say I've enjoyed my experience. From the water pipes to consistently breaking amongst other things on the properly, to the next to no response on service request, and to now not willing to work the residents if they are late on rent. It's not only till I go to the front desk to tell someone I put a request in that someone comes the next day. You can put in 10 service request and no one will show until you make some noise about it. Then for as long as... I've lived here, the laundry mat has been down and out of service. To top things off the pools have always stayed closed and even when opened it would shut down shortly after. The list could really go on. To anyone looking I suggest looking for another complex willing to work with residents and have great response time to important issues Lee mas

There are regular water and electrical issues. Sometimes, I don’t have hot water, regular water or electricity when I need it. A new management company took over. The previous company had groundskeepers. This one allows the place to be very dirty. There are rodent traps that kids play with in the commons area. There is junk in the commons areas. There are exposed wires and other issues that I report. Management and maintenance just leaves it. I have been trying to get some electrical outlets and... weather stripping repaired for months. Management and maintenance ignore me. Sometimes, they don’t even answer the phone or reply to voicemails. They don’t respond to online maintenance requests. They ignore text messages. It is also very noisy. Law enforcement is here a lot for some people who argue throughout the night and day. Lee mas

Unprofessional and inexperienced maintenance men that don't do anything but lie to you
They literally put date deadlines on jobs that they can't complete
They don't care about the pool at all don't expect to be able to use the pool while you living here
The two ladies at the front desk are super sweet and friendly but that's about it
They lied about units being ready then once you move in the unit you realize they only did about 3/4ths of the fixtures needed, while the remaining 25% of damages... they'll try to split up between trying to blame you and trying to figure out where there to blame themselves
Multiple units have complained about roaches and rats within the complex
They have a maintenance worker named Julio he might be the worst maintenance man I've ever experienced where I live in residential complexes
And I believe they're paying people to post good reviews about them to try to get their average to move up but that's just my opinion I don't have proof of that one everything else I said I got proof
Oh yeah the mail worker told us he'll get to us when he can
My final thoughts are move in at your own low reward high risk

Update: a year later and the maintenance team has gotten worse
The water was cut off all weekend
The workers went awol then shut down the site to file the maintenance orders
The mail men are unreliable around here as well
Not to mention one of the workers in the leasing office has been informing maintenance workers to leave positive reviews on the website for parkwyn townhomes to try to improve their overall ratings Lee mas