Azul Apartamentos

We have been for a little over 6 months. At first the place seemed quiet, and taken care of. But that all changed rather quickly. People in my building are always hanging out in the stairs and hallways. Super loud, and they bring other people to hang out there as well. My apartment gets filled with weed smell because they're constantly smoking weed inside their apartment. My motorcycle that I only had for a week parked in front of my building was STOLEN. So much for surveillance right. People... bringing outsiders with their problems, neighbors got their car windows shattered, who knows what for. Car drove by recently and shots were fired. The amount of rent we pay here is ridiculous and honestly not worth living here. Luxury should be remove from the complex name as it is far from luxury living. Lee mas

Roaches, everywhere. Lived here for 10 months and roaches have never gone away despite many pest control visits. Gate is often broken. Loud parties at night. Cigarette smell in supposedly non smoking apartments. Garbage is always piled up at the dumpster. Can't wait to move.

We have been here for 5 months, and I can wait for my contract to finish so I can move. I have no words to express how bad is the management and the degree in which they don't carr about proper maintenance. All they do is the minimum to keep the apartments occupied. When they gave me the apartment it was so dirty that literally had underwear from previous renter still in the closet. I made a huge list of things to repair and they only took care of a few, you can see on the walls how they only... paint in the spots that need to be covered, so you even have different colors. All the burners and extremely old, uneven and with grease of top. Now, they gate was damaged during a storm and its been a over a month and no sings of them wanting to repair it, so now anyone can come and go as they please. The other day there was someone sleeping on a car I don't think he lives here. The list goes on, so I can no emphasize enough how much this should be considered only as LAST OPTION. I have even considered move now and pay the penalty Lee mas

I would like to start with the new staff in the office, they are so nice and seeing the same faces for the past three months has been great. There has been so much change that previous to them I would see someone different every time I went in and I go in frequently to pick up packages. They are so helpful and happy to get my packages. I have only had to put in one work repair and the maintenance showed up about 4 hours after I called it in. They have been having events for the residents and... I was only able to go to one which was the meeting of the staff and that was nice as they had the security company there to let us know what to do if we needed them. I have read some of the other reviews and I am very surprised how negative they are, that is why I felt the need to write this. I don't like that there is only one place for the trash but I guess that is better than looking at containers everywhere and like I said earlier the maintenance took care of my issue really fast. A little walk to take out the trash is not a bad thing. Like I said the new staff has been wonderful and I am sure that no apartments are perfect but this one has been great for me. Lee mas

Our experience with Hillstone at Prue was unfortunately a nightmare. There were too many incidents to recount, but here are the worst ones. There was the ongoing situation of only one dumpster for the entire complex, resulting in the nauseating stench of trash continually piled up outside the overflowing dumpster. There was the pool that was left to grow nasty for a couple of months, despite many complaints from tenants. The tiny, inadequate fitness room had dirty, dated machines that often... didn't work. There were unsavory tenants who partied, had visits from the police, and knocked on our door, apparently high, around 3 am. The event that forced us to move was this: In Sept-Oct 2015, with temps in the 80s and 90s, our AC unit failed 13 times, switching off for periods of time ranging from hours to days. Despite 3 written notices and many verbal notices to management, they took an interminably long time to respond to most of the AC outages, leaving us without AC for extended periods as long as 2 1/2 days. When they finally responded, they failed to have the AC attended by a professional, instead, having their maintenance people make unsuccessful attempts at repairs. Management knew my husband was recovering from surgery and was extremely uncomfortable with the heat and humidity, yet ignored our requests to bring in an expert to properly repair the AC. When they finally ascertained the problem was a failing compressor, they told us they would not replace it until it totally failed, despite the facts that we were suffering and that the failing unit was drawing a great deal more electricity than normal (tenant pays for utilities). According to Texas law, their failure to respond enabled us to terminate our lease and move without the usual notice. However, this was at great expense and inconvenience to us. Management has failed to respond in any way to our requests for reimbursement of moving expenses. Lee mas