Hardy Oak Apartamentos

Hardy Oak has been the best apartment experience I've had. Management is prompt and responsive. The neighborhood is quiet while being close to great schools and a grocery store. The apartment itself has lots of natural light and has an open feel with great amenities.

This has been my favorite complex to live at by far. The neighborhood is quiet, and the amenities are nice. Management has always been great, but they've recently stepped up their communications and events, which has been great.

Origainally this apartment seemed great as I was the first and only tenant. Things started to fall apart fast. Appliances are cheap and trash, no insulation between floors. Had constant banging up from downstairs neighbor when I would literally walk across the room or my dog would chew a bone… had bathtub crack and property gave me the runaround for 9 months. Staff is nice and friendly and great people just relatively unhelpful. Property management company has been horrible. False promises to... get you to renew. Also, if you don’t accept your 10% raised rates they will call you the last couple weeks and see if you’ll stay for discounted or same price. Dog park never clean. List goes on Lee mas

I LOVE living at this complex. I've lived at several different places in the area now and this one is the best. The residents are nice, the view is great, and the staff are wonderful. The complex is quiet while being close to schools and neighborhood amenities, like the grocery store and restaurants.

I've never written a review of a property, but my experience has been so poor that now I feel compelled to. They constantly have issues with their payment portal. The second month I moved in their payment went down, and then they did not sufficiently notify residents that they would have to pay via money order or check. The day the rent was due I attempted to pay through their portal, and it was down. The following I went into their office and let them know that I couldn't pay via their portal.... They said, "yes we know, that's we are giving residents until the end of today to pay via money order." I let them know that I could get a money order after I get off at 6 pm and slide it under the door. Their response was "no that won't work because we have to process it by 6 pm." So I ended up having to pay a late fee of nearly $200. I made a complaint to the property manager. The following month, when I went to pay my rent via the portal (which supposedly had been fixed by then) my account showed a credit of nearly $200. I assumed that they reversed the late fee (which was their fault, to begin with). That's not what they did but remember that part. I paid the amount due for October. November came around and I paid an extra amount that month so that I would have to pay less in December. Nope. I get my bill for December and it's nearly $200 more than what I owe. Remember that "credit" on my account? Apparently, that credit was from "utility charges". Somehow I got a credit from "utility charges?" It doesn't make a ton of sense. Also, they double-charged me on many of my amenity fees. A staffer went through and removed the double charges, and my rent was still higher than it normally should be. Their poor communication on the issues and their constant problems with their payment system make it extremely difficult to track your personal finances. It's all over the place. I highly recommend against moving here. This has been the poorest rental experience I've had. I've had discussions with my neighbors and they all agree. Trust me, It's not worth the headache. Lee mas