Highland Ridge Apartamentos

Staff is completely unprofessional, from the top straight down to the bottom.
Everything here is broken or damaged.
After moving in I didn’t have enough room on the inventory sheet and nothing was fixed after turning it in.
The building are infested with roaches
Pools are never open and are in horrible condition.
Property is super unsafe

El servicio de mantenimiento es excelente, han respondido con urgencia y eficiencia a las emergencias que he tenido en mi apartamento, el personal de la oficina es muy amable y siempre están dispuestos ayudar.
Apartamento 5106

I was new to San Antonio last year so when I saw the prices for these apartments, I figured it wouldn't be that bad, but I was wrong. I've lived here since June 2023. The first week my car got broken into within 5 days and I had to have a window replaced. I reported it to the office and none of them cared to look into to it or take any action. They literally said nothing as I walked into the office and addressed what happened. They just looked at each other. Every service request I submit... besides one has never been resolved. The service request I've put in are marked as completed, but are never resolved. I've had a big bug issue as well. The volume of roaches is ridiculous. I've never had bugs. I clean everyday and I spray bug spray every day. The bug spray once a week is the only way I've gotten some what of a handle on the bugs here. I pay my rent on time every time. For me to not have any of my issues resolved and I've been nothing but a compliant unproblematic resident, I will not be renewing my lease here. It isn't worth it here. I'd rather pay a little more for rent elsewhere. Lee mas

The saying, “You get what you pay for,” is definitely true for this place. Although reasonably priced, the bugs, lack of parking, no assigned parking and inconsiderate neighbors make it not worth the price.

I believe if you have nothing nice to say, don’t say anything at all. I have been leasing with this property for a year now and renewed my lease with hopeful patience. Below is the honest list of pros and cons of living here.
Pros:
Vast quantities of parking
Improving conditions
Visual remodeling
Affordable
Great Management staff (they are very kind and helpful)
Many deals available for new residents
Community events
Pet friendly
3 swimming pools
Playground
Dog park

Cons:
Pest control is... none existent
Maintenance is as needed, not preventative, and unresponsive to major issues with appliances
Lease promises use of certain amenities but not consistently available (ex. Washer and dryer in unit)
Not wheelchair accessible throughout complex
Obviously overwhelmed staff, very kind individuals and helpful, but are clearly taking on too much


I gave 3 stars instead of 4 because of a problem specific to my unit that has gone unattended. Lee mas