Villas at Rogers Ranch Apartamentos

*disclaimer* this is not to defame this complex, this is a real life experience that has resulted in a very dissatisfied tenant. The pictures say it all*

I have been a resident here for 2 years. My gf and I recently transferred to a bigger “upgraded” apartment on 12/17/2021. We were very excited because we were going to host my family for Christmas for the first time in SA. Unfortunately we were given the keys to an apartment that I’m still unsure if it was ever cleaned. We found several areas... of mold around the apt, bathrooms, windows, ceilings, water faucets etc. I vacuumed the carpet prior to moving and found pet hair remains from the previous tenant, enough to fill my vacuum from just the living room. All of the fire alarms were without battery. The 3rd floor balcony has multiple missing bolts that hold the patio railing to the building. Drains with human hair from previous tenant, just absolutely disgusting. The manager could not confirm in person that this apt was checked for its cleanliness, only the fact that it was a “quick turn around”.

We are currently working with legal counsel to remediate these issues. The apt manager denied us a mold test per my request. Stating that their maintenance man was qualified enough to remove all the “black substance” in our apt. Multiple times I communicated that I have serious respiration issues with mold, yet that was not of their concern. My gf and I have both left messages with the Anterra Property Management group with no luck in receiving a call back. My main concern is that the current staff at this apartment believe it to be ok to deliver a new residents apt to them like this. I firmly believe that the staff should be held accountable for this serious offense. This is not ok and something needs to change. Anterra Management please call me before any more future tenants are treated like this. This is suppose to be a luxury apt in one of the nicer parts of San Antonio, Rogers Ranch. I am beyond disappointed that I had to tell my siblings they could not come for Christmas because I was in fear of their health with her newborn due to the mold. Lee mas

I’m not really one to leave a review BUT I just couldn’t stay quiet about this place. We have had a roach problem here for the past couple months. We’ve put in 3 work orders and have heard nothing back over a span of 2 months. (Oh! And we are charged every month for pest control. ) luckily I was home during lunch today to get the pest control guy while he was in the hall.

From the start this place has had very few redeeming qualities if any. When we first moved in only the hot water was... working and it took a week before anybody came out to fix this. The ice in the freezer was not working. The master bedroom outlets would short out every hour.

1 redeeming quality it’s close to my work.

Do yourself a favor and DO NOT MOVE HERE! Lee mas

This place has a serious roach problem! They charge you every month for pest control yet they never spray unless you request it! It’s ridiculous. If you’re going to charge for it then it needs to be taken care of EVERY MONTH! The apartment looks pretty but it’s not worth having these little critters around. We’ve had our place sprayed and the problem is still there. Very disappointed and cannot wait to move out!

I tried to visit this community. The lady didn’t want to waste her time showing me an apartment.
She seemed so stressed and bored. And most of all she was the most rude person I’ve ever met.
It is a terrible start. We all know it can only get worse after you move in.
In the end, she showed me the model. It is faaaar worse then what you see in the pictures.
I do not recommend it! Stay away!
I think if they treat you like that when you visit, I cannot imagine how bad they will treat you when you... move in.
Just a nightmare! I deeply regret wasting my time there. Lee mas

Save your money and your sanity. This place is a joke as far as management and maintenance workers. If you don’t answer your door when they knock, they will just barge right in even if you specifically said you do not want them in your apt if you are not home. There is dog poop everywhere....I mean everywhere!! Dog owners do not pick up after themselves and the apartment, when showing Apts, only takes people to a certain area which is nicer and more maintained. We have seen maintenance workers... and their families emptying out apartments in the middle of the night( don’t know if people didn’t pay rent or what) but they were loading furniture and goods in their personal vehicles. They also don’t have a pool guy who adjusts chlorine in pool. We were in the pool once when a maintence man entered the pool room where they store pumps and after about 10 minutes we started smelling an immense chlorine smell and started feeling really itchy and skin was burning. He could have asked us to get out or not over do it on the chlorine.. I can go on and on but bottom line.. look elsewhere, ANYWHERE!!!! Lee mas